Transformed Dell's global hardware asset management processes by standardizing workflows, automating tasks, and enhancing accuracy across a portfolio of over 500,000 assets valued at $850 million. Utilized ServiceNow (SNOW) to centralize tracking, streamline operations, and ensure compliance with financial, tax, and regulatory standards. Key accomplishments include:Process Automation and Efficiency: • Introduced SNOW-based inventory ordering, scanning processes, and automated uploads, reducing manual tasks by 50% and errors by 85%.Financial Oversight: • Managed a $65M budget for 200,000 assets, optimizing asset tracking, ownership, and depreciation to save $4–5M annually.Strategic Forecasting: • Developed FY budgets through persona-based refresh schedules, enabling precise stock order approvals and lifecycle management.Secure Disposals: • Ensured compliant asset retirement, accounting write-offs, and risk management in high-risk legal hold processes.Operational Redesigns • Increased efficiency with automated asset reclaim systems and FIFO audits, boosting return rates to 80% and asset lifespan by 20%.Cross-Department Collaboration: • Partnered with finance, legal, and tax teams to maintain audit readiness, improve compliance, and support M&A activities.As a Subject Matter Expert (SME) in global hardware inventory, designed and managed multiple ServiceNow forms and reports to enhance transparency and efficiency while ensuring end-to-end compliance and cost savings.

• Managed ARB Inventory and Order Management at DELL COMPUTER CORPORATION in Round Rock, Texas.• Ensured seamless flow of units for timely sales availability and distributed daily metrics to key stakeholders.• Presented inventory updates and growth opportunities in weekly Sr. Manager's meetings.• Acted as a liaison between Sales, Order Processors, and Manufacturing departments.

• Managed over 1000 return requests at Dell Technologies to reduce cycle time and improve efficiency.• Collaborated with various departments to minimize errors and maximize productivity in the Credit Returns Team.• Mentored and led a team of four CRT reps, contributing to their professional growth and development.• Assisted management in leading the team to excellence and handled escalated issues for the Receiving Department.

• Managed daily and weekly reports, distributing brief descriptions of escalated calls to Managers.• Collaborated with Control Center reps and departments to resolve escalated issues.• Conducted quality audits on reps monthly and assisted Managers with daily duties.• Handled escalated issues for Control Center Team, Upper Management, and Michael Dell.

Assisted the Manger in all daily responsibilities… merchandizing the Store, ordering inventory, weekly auctions, quarterly inventory audits/counts, running weekly financials, and managing and mentoring five Employees.