Cesar Salcedo Email and Phone Number

• Supervised a team of 8 engineers that specialized in the monitoring of critical investment applications ensuring all necessary infrastructure is in place and operational to support trading, reconciliation, and statement operations.• Coordinated software and systems upgrades, ensuring that all software assets, particularly WFAM applications, ran at optimal levels of operation.• Led the creation and enhancements of Business Continuity Plans (BCP) documentation and execution of steps.• Served as key member in root cause analysis following postmortem review of incidents.• Designed a highly effective tiered support system consisting of 2nd and 3rd level support for analysts.• Built a global “follow-the-sun” team to provide 24/7 technology support, monitoring, and troubleshooting of business trading automated processes.• Led all WFAM applications cloud provisioning onto Microsoft’s Azure platform.• Owner of centralized file transfer systems using PowerShell scripts, GitHub and uDeploy.• Provided monthly reports for senior IT and business leaders to provide greater transparency into IT support.• Conducted several brown bag sessions for new and existing employees regarding the services being offered by our team.

• Guided the activities of 6 Systems Support Analysis who managed the implementation and ongoing technical needs of more than 15k Autosys jobs that supported critical investment activities. • Oversaw the installation of third party software on company servers, led service account ownership operations, service account repository, firewall requests, and file transfers.• Responsible for all server vulnerabilities and Enterprise technology tasks involving remediation efforts.• Successfully implemented various automation efforts to increase system efficiency and lower the human intervention time on all tasks.

• Led the development of a remote satellite datacenter in San Francisco that included more than 100 servers and ran complex and data intensive investment applications housed in separate remote datacenters. • Managed multiple platforms such as Windows, Linux, NetApp Appliance Filers, ESX farms, Citrix farms, and SQL databases.• Integrated and managed a legacy Autosys scheduling system and a Cisco Tidal system that were inherited through mergers with companies such as Strong Capital Management and Evergreen Investments.• Implemented NetApp appliance filer solutions to take snapshots of our accounting system PAM and mirrored replications to our BCP environment. • Led a virtualization project converting all Citrix servers from physical to virtual servers. • Supervised a team of 14 analysts and 2 managers who were engaged in the delivery of vital organizational technical services ranging from datacenter management to system implementations.

• Participated in strategy sessions with various technology teams to consolidate business applications during several mergers/acquisitions.• Managed several large facility consolidation projects and office moves.• Orchestrated the operations of several PC Lan Engineers engaging in support activities related to desktop/server procurement, inventory control, software licensing, installation, and vulnerability management.• As primary scheduling system owner; oversaw the consolidation of multiple scheduling systems using Vinzant Global ECS, Cisco Tidal and Autosys onto a single platform.• Responsible for Access & Identity Management operations.• Led the retirement of our private Domain and the subsequent migration to the WFB corporate domain.• Owner of Active Directory Organization Unit managing desktops, servers and access groups as well as group policies.• Selected to serve as the IT Division representative for compliance processes such as SAS70, SOX, and FSA Audits.

• Led the creation and overall maintenance of the organization’s disaster recovery plan, which governed how the organization would respond to any number of disasters, both natural and manmade, through technology and data security.• Provided administration services for the Citrix MetaFrame system and delivered critical network infrastructure analysis and documentation.• Managed both hardware and software upgrades and oversaw the deployment of new technology throughout the organization.• Delivered 24/7/365 support for errors, updates, and onsite/offsite troubleshooting needs for various departments and personnel.

Information Technology Consultant• Designed, installed, configured, and maintained ongoing client networks.• Provided daily end-user support on hardware & software.• Assembled servers & workstations for clients.• Organized and kept records of support calls and security issues.• Troubleshooting to determine permanent solutions for recurring system problems.

Senior Customer Engineer• Desktop support and backup NT administrator for entire corporate enterprise consisting of over 200workstations and 10 servers distributed along the West coast.• Personally responsible for systems support of the company’s trading floor environment.• Facilitated communication between WCM & Bank IT organizations regarding WAN connectivity, reliabilityand security issues.• Development of end-user training program including product workshops & documentation.• Responsible for providing both on-site and remote hardware/software support for local and regional locations

Office Automation Specialist• Responsibilities included desktop & help desk support of Windows NT/95 environment.• Account management of Remedy, RAS, and Oracle systems.• Installation and configuration of HP Jet Direct network laser printers.• Participated in migration of over 1500 desktops/laptops across the enterprise from Windows 3.x to Windows95/NT 4.0.• Notebook computer configuration, troubleshooting, and repair.