César A.C. Araújo Email and Phone Number
César A.C. Araújo work email
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César A.C. Araújo personal email
Executive with over 13 years of experience in National and Multinational companies on electronic security, consulting and retail segments.Building and leading high-performance teams in the areas of Customer Experience, Operations, Continuous Improvement and Quality. My teams are focus on deliver results through experience and customer satisfaction, operational efficiency and process improvement.Over the last 5 years, I was responsible for retention (internal and external), onboarding (welcome calls), general NPS and transactional NPS surveys, design of customer journey and its main communications, as well as the quality sector in which it involves certification (Abese) and quality monitoring to evaluate and promote standardization on customer care.Acting as PMO and carrying out activities related to project management (definition of scope, planning and schedule, map risk, contingency plan, definition of resources and follow up with stakeholders).Expertise in productivity improvement projects, process redesign, headcount plan, workforce management and business planning.
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Agilist Portfolio For Results (Apr)B3 May 2024 - PresentSão Paulo, São Paulo, BrasilGestão de governança do portfólio de Listados, com foco em eficiência orçamentaria, controle de capacidade instalada. gestão do roadmap de entregas, identificação e captura de benefícios, monitoramento de OKRs, bem como direcionar a evolução da maturidade agil dentro das cadeias de valor em que atuo. -
Gerente De Projetos SrDc-Dinsmorecompass Gestão Estratégica De Projetos, Treinamentos Corporativos E Outsourcing Jun 2021 - Apr 2024São Paulo, São Paulo, Brasil Atuação como gerente de projetos dedicado a B3 com foco na área de Listados/Clearing. Responsável pela gestão de cronograma, planejamento, controle financeiro (orçado vs realizado), status report, comunicação entre os envolvidos e stakeholders, bem como membro da SQUAD de aperfeiçoamento dos controles financeiros dos projetos. Participação efetiva na implementação do modelo ágil na esteira de negócio. -
Marketing Portfolio ManagerVerisure Jan 2018 - Mar 2021Sao Paulo, Sao Paulo, BrazilResponsible for portfolio profitability, by promoting the usage and acquisition of new devices and services. Also focused on customer loyalty, generating a better perception of quality and increasing the lifetime on our portfolio. Management of third-party technical installation teams (35 companies). -
Quality And Loyalty ManagerVerisure Sep 2015 - Dec 2017Sao Paulo, Sao Paulo, BrazilResponsible for customer retention area, as well as quality improvement processes, focused on customer satisfaction with the products and services offered by Verisure.
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Project ManagerDeloitte Jan 2013 - Sep 2015Sao Paulo, Sao Paulo, BrazilActing on Capital Programmes area, offering solutions for clients on project management and PMO. -
Project LeaderEtna Home Store Mar 2012 - Sep 2012Sao Paulo, Sao Paulo, BrazilProject coordination of a supply chain management, control and dimensioning tool implementation (Neogrid)
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Productivity ConsultantWal Mart Brazil May 2010 - Oct 2010Sao Paulo, Sao Paulo, BrazilParticipation of an international project with an external consulting team. Focus on improving productivity in the areas of perishables (production), goods flow management, dimensioning headcount and schedule for front end. -
Productivity CoordinatorWal Mart Brazil Jun 2007 - May 2010Porto Alegre, Rio Grande Do Sul. BrazilProject coordination on operational areas in order to control and increase productivity. Focus on Perishable sector, Front end (cashiers), Goods Flow and Inventory Management. Mapping operational activities inside the stores, distribution centers and suppliers to identify gaps, indicate improvements, study whether it is feasible to implement the indicated improvements (cost x benefit) and implement the approved ones.
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Product Engineering InternJacto Jan 2006 - Dec 2006Pompéia, Sao Paulo, BrazilTechnical support in prototype analysis and machine design development.
César A.C. Araújo Skills
César A.C. Araújo Education Details
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Mechanical Engineer -
Business Administration
Frequently Asked Questions about César A.C. Araújo
What company does César A.C. Araújo work for?
César A.C. Araújo works for B3
What is César A.C. Araújo's role at the current company?
César A.C. Araújo's current role is Marketing portfolio manager | Project and process manager | Customer satisfaction specialist | Upselling manager.
What is César A.C. Araújo's email address?
César A.C. Araújo's email address is ca****@****.com.br
What schools did César A.C. Araújo attend?
César A.C. Araújo attended Universidade Estadual Paulista Júlio De Mesquita Filho, Fgv - Fundação Getulio Vargas.
What are some of César A.C. Araújo's interests?
César A.C. Araújo has interest in Human Rights, Education, Politics, Economic Empowerment.
What skills is César A.C. Araújo known for?
César A.C. Araújo has skills like Key Performance Indicators, Project Management, Pdca, Supply Chain, Project Planning, Lean Manufacturing, Drp, Workforce Management, Forecasting, Bpm, Operating Systems, Telecommunications.
Who are César A.C. Araújo's colleagues?
César A.C. Araújo's colleagues are Mauricio De Lira, Daniel Tavares, Lucas Amaral, Otávio Emmert, Caique Martes, Kelly Fiona, Junior Viana.
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