Cesar Benítez - Latam Inside Sales Manager Email & Phone Number

Bogotá, Distrito Capital, Colombia

Colombia

Colombia

I´m the person in charge of managing an Uniples's relationships with its customers andbuilding long-term relationships with them. I´m the responsible to build a pipeline andidentify opportunities where the company would be positioning selling products andservices like IaaS, cloud, infrastructure, pay per use, joining with the mainmanufacturers and ISV in the industry.

Bogotá D.C., Colombia

I was responsible for leading the sales process of HPE storage portfolio in SMB and Enterprise accounts from the identification of the opportunity, the technical-commercial support to the channel in the sales and post-sales process that includes delivery and implementation of the solution

Bogotá, Distrito Capital, Colombia

I was responsible for the design of the solution based on the HPE portfolio (Storage, Backup, Computing, HPC, Hyperconvergence) to offer to clients, which involves the survey of requirements directly or through RFP, installed base evaluation, definition of the solution and support. In the role of architect, I supported the direct sales process such as sales through channels.

Bogotá, Distrito Capital, Colombia

I was responsible for accompanying the sales process of the HPE storage portfolio through wholesalers, activity that involved commercial and technical support, review of the product inventory life cycle, definition of joint strategies to improve inventory rotation, including organized campaigns. in conjunction with the HPE Marketing Area to publicize the solutions to medium and small companies

•Management the complete cycle of the order request and complex projects from endusers and channels (order entry, plant prioritization, inventory, dispatch, deliverycoordination, installation, letter for acceptance and invoicing) for top customers on CACregion: Ecopetrol, Telefonica, Enitel, Telecomunicaciones de Guatemala, Puerto RicoTelephone Company, Microsoft, MCneil, Janssen, Jhonsson & Jhonsson, triple SSS,Telmex-claro.· Ensure compliance of operative metrics of the working team.· Administrative management of the working team which involves definition of objectives,development plans, and training among others.· Act as the meeting point for operative reports of internal areas of the company, in orderto handle them in front of the group and to provide the respective feedback.· Permanent relations with the sales team to determine the demand of orders and at thesame time prepare the working team to take care of them through participation inforecast meetings.· Pursuit and analysis of performance metrics of the working team and definition of actionplans to correct deviations.· Act as reception point of information related with changes in policies, procedures andcontrols in order to be implemented in the working team.· Monitoring and tracking of registered orders until ensuring its delivery to the finalcustomer.· Maintain constant contact with the logistics department of the company and with thedifferent sales channels in order to handle critical situations that may arise throughoutthe process with the purpose of obtaining consistent delivery dates.· Responsible to monitor, investigate and coordinate the solution of all kinds of damage,missing or lost orders that may arise during shipment. Also provide solutions toinconsistencies such as differences in price, payment terms or numbers of units, all thisworking together with the credit and collections department, ensuring reconciledstatements.

2006·Monitoring of the credit quota of the HP responsible channel in order to authorize orexecute procurement processes· Collection of the portfolio of the channels assigned, whose total amount was more than100 MM USD. This task involved the following activities:· Submitting periodic reports or account statement to each of the channels.· Establish contact with the administrative and financial channels to negotiate paymentdates.· Conciliation of dispatched orders vs. channel portfolio. Work done in conjunction withHP's operations and financial areas of the channel.· The management and control of the collection was achieved in an average portfolio ageof 35 days, against a target set of 60 days.· Issuing concept regarding credit behavior of the channels. Fundamental information forquota expansion or enlargement of the business portfolio between HP and the channel.

· Implementation, execution and closure of enterprise projects that the Foundationdeveloped for economically and socially marginalized groups. Specifically involved in twoprojects: displacement victims families whose goal was the creation of micro-enterprises.In charge of 50 displaced families during one year.· The second project aimed to train 500 youths in process of rehabilitation in high-demand job tasks, a project which lasted a year.· Generate periodic reports of the financial progress of each project in order to bepresented to the control agency.· Generate project progress reports to the administrative and financial direction of thefoundation.· Verification and monitoring of possible projects in which the foundation could bepostulated for its executionAs a procurement and provisions analyst I was responsible for the superior managementpurchases of the foundation and associated IPS. My duties and main achievements were:· Keep a supply base that would allow to have a good range of products and services toobtain favorable prices with good margin for negotiation.· I defined the procurement process for the foundation trough a purchase committee, anordering schedule, a process of purchase and delivery of supplies, thus optimizing thedelivery and control of the material to the IPS of the foundation.· A supplier evaluation model that allowed us to have better quality products andimproving the delivery of orders within the characteristics evaluated was defined.

-Responsible for renew and create new customers with products and services offered inthe bank (CDT, CDAT, TDC, checking account, saving account, deposit account,mortgage, leasing).· Ensure compliance with CIC service levels (average response time, abandonment rate)In case of failure, perform the required root cause analysis, define and execute actionplans to achieve results.· Responsible of the resource management, definition of shifts and number of people pershift to ensure compliance with the SLA.· Since this CIC provided information on all products and services of the Bank to itscustomers, was essential to maintain a trained group so it was my responsibility thetraining organization, development and coordination with different areas of the Bank inorder to execute them.· I implemented the management of collections from the CIC in conjunction with thePortfolio Department in order to achieve through telephonic campaigns, importantimprovements in the old collection of individual portfolio.

Diplomado, Transformacion Digital

Key Account Management: La Gerencia De Cuentas Claves

Master Of Business Administration (Mba), Specialized In Administration

MBA with emphasis in Evaluation of Projects. Dec 2012 Work of Degree -- PROFESSIONAL -Integrative Experience Negotiation

Especialista En Administración, Administracion

Industrial Engineer, Industrial Engineer

Berlitz Technical level 2008