César Delgado Email & Phone Number

Costa Rica

Costa Rica

Costa Rica

Costa Rica

Ramping up a new operation and managing two support teams on the Networking and OS User Experience areas. Main responsibilities:- Managing two teams (total of 28 people) through team leaders, - Ramp up of new operation.- People management & development- Operational metrics achievement- Business Analysis- Direct contact with customers and other stakeholders.

Costa Rica

Managing three Software Support products/teams at a regional level.Responsible for the delivery of support to Enterprise Customers from the Americas Region, ensuring customer satisfaction and development of the team at a people level, also as from a productivity standpoint. Main tasks/responsibilities among others:- People management & development- Operational metrics achievement- Continuous improvement- Process Improvement- Business Analysis- Direct contact with customers at a management levelMain achievements and success stories:Managed to reinforce a team of around 30 software support engineers, in terms of stability, employees and internal/external stakeholders satisfaction and the achievement of all main KPIs/Metrics, by developing the team members and creating strong career path action plans, in order to ensure succession at all levels and improvement of the team both personally and professionally.Best experience of the role: See people growing and achieving all possible targets imposed.

San José, Costa Rica.

Managing a Software Support Product globally, responsible for more than one hundred people operation through local/region managers on different locations (Costa Rica, Vietnam, Bulgaria and China)- Oriented to goals achievements- Working directly with regional Team leaders of the product- Handling HR, Operational reports- Strong leadership and communication skills- People management- Customer Service oriented goals- High level of data analysis- Working under pressure in a highly targeted environment- Collaboration competencies, influence, building relationships- Adaptability

Bulgaria

- Applying Improvement Plans- Processes Training- Supporting around 40 Team Members- Handling Escalations - Customer Service

Vietnam

- Ramp Up of a new site of the Company- Administrative Supporting Roles- Providing English, Customer Service, Processes and Technical Trainings- Managing a team of 25 members- Training and Helping other Team Leaders

Costa Rica

- Handling a group of 15 people- Responsible of performance and metrics of the team- Running Operational Reports- Managing Team Information- Technical Help to others- Conducting Performance Reviews- Providing required trainings to the team members: Processes, Metrics, Soft-Skills (Customer Service)- Hiring Process- Customer Service

Costa Rica

* Temporary Role *- Recruitment- Human Resources- Administrative Role- Handling Service Providers of the company

Costa Rica

- Providing Customer Service and advanced Technical Support on a "Break & Fix" model- Supporting a Software applying knowledge about Server Operating Systems, Databases, Networking, Virtual Environments, etc- Targets accomplishment- Team Work- Self Development

Customer Service and Support

Customer Service

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations, Bachelor

Activities and Societies: NoneAdministration, Accounting, Finance, Project Management, Business Development, Human Resources

Informatics Engineer, Informatics

Activities and Societies: Administration, Accounting, Operations, Databases, O.S, Networking, Programming

Telecomunications And Networking Technician, Cisco - Ccna - It, Technician

Activities and Societies: IT Essentials, PC Software and Hardware, CCNA 4 Modules: Network Fundamentals, LAN, Switching and Wireless.

Técnico En Telemática, Telematics - Telecomunications, Technician

Activities and Societies: Internetworking, Data Communication, Structured Cabling, Public Networks, Data Transmission, Local Networks.