- Achieved the sales goals for all four quarters in a 2019, generating the highest sales in the history of the company.- Provided critical participation on the company's 12% sales increase in 2019 vs. the previous year. - Created a business specific estimating tool to accurately calculate project costs with detailed breakdowns and adjustable profit margins.- Generate, and analyze monthly, and quarterly estimating, and sales reports to be discussed during monthly sales and design meetings with the design department, sales department and company CEO.- Lead biweekly sales and design meetings to provide the team members updates, and future actions on new and existing projects.- Maintain a healthy connection between the sales department and the production department, being the main link between both.- Proactively generate new leads being the top seller of the company and maintaining healthy relationships with our customers, generating over $5,000,000 a year in custom elevator interiors, new cab/hoistway doors, hoistway entrance and repair projects. - Provide assistance to the project management department after closing a sale, follow-up during different stages of production and promptly inform customers about the status of their projects.- Maintain constant communication with the design department to provide additional assistance if necessary during the design process.- Deliver excellent customer service, ensuring client expectations were exceeded and projects delivered on time.- Assisted the engineering department with Autocad 2D drafting when required.

- Provided project management, created purchase orders, submitted contracts, scheduled project fabrications, following up with different stages of production and promptly informed customers about the status of their projects.- Managed over 50 open projects including inventory of all equipment and materials.- Estimated, designed, and ordered all equipment and materials for each project created and maintained long lasting relationships with vendors.- Represent the company in trade shows, create estimates based on information provided by clients using the company estimator program, assemble proposals with breakdowns of projects and submit them to customers.- Utilize AutoCAD and SketchUp to create realistic renderings of aquariums with all the plumbing and equipment needed, and then assemble a company proposal for each customer project in a timely manner.- Maintain healthy customer relations, keeping them informed of their projects, book flights, car rentals and everything needed for installations when out of town, delivered projects to householders, companies and zoos and public aquariums.- Continuously work at top productivity; first as a Sales Executive then after my increases in sales and creating a huge pipeline, I was promoted to Sales Manager, coordinating sales plans with the Director of Operations.- Proactively generate new leads being the top seller for five consecutive months, having sold more than $1,000,000 in eight months in aquarium projects and retail aquarium products, studying and comparing monthly sales reports. - Train new sales force leaders, insert all potential customer information into Salesforce (CRM), follow opportunities by providing Live Chat to potential new customers, and using Thumbtack along with excellent customer support.- Effectively handle all retail orders and deliver them to the warehouse to be produced and shipped, receiving all information from clients and creating an estimate file.

- Delivered excellent customer service, ensuring client expectations were exceeded and projects delivered on time, editing and molding photos for client’s desired end product.- Built relationships with customers during pre and post production work to meet their needs, listening to them regarding their wants to increase customer satisfaction.- Efficiently handled multiple tasks of managing sales, marketing and event scheduling in an organized manner.- Utilized excellent management skills to successfully handle setting up equipment at venues and capturing moments at class reunions, weddings, parties, and other special events.- Drove operational excellence with the coordination of logistical planning and scouting for location shootings.

- Studied and analyzed associates monthly sales reports, and coordinated work with the Sales Director and developed sales plans that increased company sales by 7% within the first year as Manager.- Managed all production on the floor, received new material, created POs, scheduled deliveries and was in charge of the production lane, and increased the production of the company by 3% in only six months. - Successfully trained and motivated new sales associates to accomplish monthly sales goals and supervised all workers on the floor and assigned them their responsibilities and tasks.- Improved inventory management by keeping optimum inventory levels and created a safety operational procedure for several process and equipment that was used at the time.- Modified production processes for several products, reducing their fabrication time and cost. managing purchase orders keeping delivery times on schedule and informing customers on the status of their orders.- Maintained healthy relationship with customers, prepared client surveys for sales projects and promoted customer service excellence representing the company at work fairs.