Cesar Herranz Email & Phone Number

Support And Service Desk engineer. Managing the incidences and bugs detected in the tool as well as planning versions and patches based on customer’s needs. Active role in the achievement of CMMI level 2. Performing tasks such as:  Providing and supervising the support service provided (1s and 2nd Level support)  Creation and maintenance of different logical environments with different O.S., Databases engine (Oracle, Sql Server.) CRM tools(SalesForce)  Recreating the environments of different customers from IT, banking etc.  Product versions management and delivery. Assign solved product bugs to product versions.  Designing the new model process for the product Visure Requirements incidences management. Spin-off from TCP Sistemas e Ingenieria being part of the team since the foundation and introducing the new Service Desk & Maintenance.

TCP Sistemas e Ingeniería (2004 – 2007). IRQA support team.  Bussines developement area of IRQA in the support team  Developing a Requirements Engeniering Tool (IRQA) working on develop several functionalities and testing new developments.  All develop in a Visual C++ environment with Visual Source Safe as versions management tool.