Cesario Martinez Email & Phone Number

San Antonio, Tx, Us

Reston, Virginia, Us

Atlanta, Ga, Us

Fairfax, Virginia, Us

ASM Research - IT Support Specialist

Dublin 2, Ie

Provide and maintain application availability; ensure the application is active and operating as defined in any Service Level Agreements; monitor application in production environment, including periodically monitoring servers, applications, etc. manually and automatically •Provide outage resolution support and facilitate restoration of service to production environment; investigate outage cause, impact on user, and resolution; organize any conference call, meetings, etc. needed to facilitate the investigation and the subsequent restoration of service •Communicate status of application production outages and any error-resolution activities via periodic pages/e-mails/phone calls, etc. to application community during an outage •Maintain disaster recovery plans; establish and practice disaster recovery procedures to ensure recovery capability; properly organize and maintain data retention practices; assist in administering the recovery of application(s) •Schedule and track application software updates: use the current Change Management Process and tool to create and distribute work orders; ensure software distribution work orders are successfully completed; periodically audit production servers to ensure the currency of software loads •Participate in design reviews to verify that design meets quality standards and functional/technical requirements; make recommendations on functional and technical improvements to the application •Establish, monitor and evaluate system metrics to identify vulnerabilities and problem trends: monitor disk status, system processes, and user process activity; monitor system security, application and system event log files; communicate and work with users to resolve application errors •Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support

Linux Administration, Linux Administration

Associate Of Arts And Sciences (A.A.S.), Computer And Information Systems Security/Information Assurance