TPM for IT Ops, Service Management and Network Operations Center. Prepare Sprint reports reported to C level executives, identify risks and develop plans to mitigate them. Identify Process Improvements and Automation opportunities. Coordinate cross functional teams internally and externally to deliver projects, review complex requirements, align them to the company’s OKRs and create team roadmaps and strategies by week, month and quarter. - Lead, Coordinate and execute the first ISO 27001 and SOC 1 audit process for the company, with successful certification for IT related controls. - Reduced MTTR from 3 hours to 30 minutes with automated solutions for incident management (OpsGenie, Jira & Slack) - Stakeholder management, receive and prioritise projects on a product based portfolio, negotiate dates and ensure constant value delivery. - Reduced Critical incidents by 60% with the implementation of the Change Management process from scratch, including an automated change risk calculator. - Coached Project managers within the team, ensuring they are delivering value and getting recognized for it. - Implemented a new tracking system for epics and tasks in JIRA, to ensure KPIs are included for each epic. - Prepare, coordinate and deliver all hands presentations to all the company employees- Backlog maintenance, coordinated Stand up sessions and Sprint reviews.

Program Manager: I am managing 51 support resources (both Onshore and Offshore on IST) generate and present reports to higher management, implement new bug health automated projects for Triage and Bug Chasing, generate documentation and put in place a team site for availability of our processes and statistics. Using the expertise acquired in my previous QA roles, identify root causes of crowd testing / internal generated bugs, identify teams and individuals to assign as owners and track bugs SLO´s to ensure proper fixing according to their priority and severity. Identify bug trends and deliver reports to management with the analysis made on the trends found. In charge of requesting other managers their team’s daily COVID status, ensure operations delivery during the pandemic, generate, review and deliver Weekly, Monthly and Quarterly reports. Client meetings to check the status of deliverables, performance reviews and appraisals. Interviewed candidate prospects for QA, Triage, System Monitoring and Code updates roles. Main Achievements: Triage: To feed and track the Android Q launch blocker items, identify owners and root causes for more than 300 bugs obtained from crowd testing and internal testing. Coordinate, document, launch and train the whole team on the new Evals Monitoring project, with a total of 102 issues logged. Support Ops Manager: In charge of 3 Transition projects that involved managing the delivery of previous projects owned by different teams in a record time, besting the previous team’s performance, the client requested documentation of success cases for implementation in future projects. Started the Code Migration efforts for the dev support team, with more than 12 new resources, ensuring training and documentation were appropriate, after finishing the onboarding phase, the team received appraisals due to performance and quality of the delivery. When I became lead, the team duplicated it’s size due to the new onboarded projects in record time.

Design and execute implementation plans for the Norkom, Know Your Customer project in Santander Bank in Mexico. Coordinate the QA, DEV local and corporate management areas (located in Spain) to ensure the correct deliver of each project milestone, analyze the impact of change controls and design implementation strategies for them. Participate in project meetings and elaborate reports for senior management detailing the Norkom project status.

Main Activities: Working in Cincinnati, Ohio, Grupo HDI delivers quality assurance and automation of test scripts services globally. Their main project in the United States is Vantiv, part of 5/3 bank, with multiple projects that helped set the base of the commercial relationship between HDI and Vantiv. The last year they invited me to work in the U.S. for them, and this gave me the opportunity to be involved with one of the Fortune top 25 companies in the country, I tested web based, mobile (iOS and Android) and java based financial apps for Vantiv such as Discover eCentral, and Direct eCentral.

BAE Systems Detica delivers information intelligence solutions to government and commercial customers. Users are able to collect, exploit and manage data so they can deliver critical business services more effectively and economically. Detica also develops solutions to strengthen national security and resilience.Integrate and deliver world-class solutions to our customers most complex operational problems – often applying our own unique intellectual property. Detica services include cyber security, managing risk and compliance, data analytics, systems integration and managed services, strategy and business change and the development of innovative software and hardware technologies.

Provide the means and also the measures for testing all the aspects of a software solution, both functionally and technically, in order to meet the requirements and overall quality of the intended solution.Creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems.J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available.

Internship, worked with the IT team to provide an end to end solution to the product life cycle.American multinational confectionery, food and beverage conglomerate. It markets many brands in more than 170 countries.