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I am a product and services management executive with a well-documented track record of leveraging innovation to drive product management strategy and service delivery roadmaps that increase revenues through the delivery of business process and case management solutions. With 20+ years of experience in the field of business process management for the Global 2000 and Fortune 50/100 organizations, I have been recognized as a decisive leader who excels in client engagement and onboarding, and leveraging existing product functionality to expand product offerings that have delivered client satisfaction and generated increased revenue consistently. I have written numerous articles on BPM and workflow automation, authored several executive briefs, and was a monthly contributor to WIRED’s Innovation Insights blog.My Areas of Expertise Include:✓ Business Process Management ✓ Product Development/Management✓ Product/Services Strategy✓ Services Management✓ Consultancy Development✓ Case Management✓ Process Engineering✓ Strategic Planning✓ Software Management✓ Staff DevelopmentBilingual fluency in English and Spanish.
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Principal Program ManagerMicrosoftAtlanta, Ga, Us
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AuthorThe Adventures Of Houdini The Hamster Jan 2023 - PresentUnited States"The Adventures of Houdini the Hamster" is published by Nightingale Books (Pegasus Publishing). The series is aimed at 3 to 8 year olds and looks to teach life lessons around friendship, courage, and kindness. Houdini embodies the the spirit of curiosity, bravery, and kindness that I believe every child - and even adult - can learn from. Pre-order/order here: Amazon -> https://www.amazon.com/Adventures-Houdini-Hamster-Gets-Name/dp/1787880931Barnes and Noble -> https://www.barnesandnoble.com/w/the-adventures-of-houdini-the-hamster-c-m-fern/1145563122?ean=9781787880931Pegasus Books -> https://pegasuspublishers.com/books/all/the-adventures-of-houdini-the-hamster_-houdini-gets-his-nameFollow me on my other channels for the latest on new releases, updates, and more:Facebook -> https://www.facebook.com/TheCMFernInstagram -> https://www.instagram.com/thecmfern/X -> https://twitter.com/TheCMFern#houdinisadventures #houdinithehamster #childrensbooks #storytime #earlyreaders #bedtimestories #familyreading #preschoolbooks #AdventureAwaits
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Principal Program ManagerMicrosoft Dec 2020 - Present
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FounderAgile4Kids Feb 2016 - Nov 2022Agile4Kids mission is to enable students to work together in an energetic, targeted, effective and efficient way through the use of the Agile methodology within a SCRUM framework. We believe through SCRUM, and by working in teams, children will learn at an early age about collaboration, how to become self organized, and most importantly how to communicate effectively enabling them to solve problems and reach mutual understanding when working with others.
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Sr Director Services/Na LeadK2 Nov 2017 - Nov 2020I led the company’s North America Professional Services organization responsible for product implementation, product training, and mentoring. I serve as a member of the core Customer Services Organization reporting to the executive board on North America services operations, capacity planning and services profitability. Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery. Establish strategic plans along with other business leaders, and maintain strong relationships with delivery teams, sales teams, account managers, the K2 partner network, and other business leaders in support of product and service offerings. -
Director/Principal - Eastern U.S.K2 Apr 2016 - Nov 2017Greater Atlanta AreaMulti-client oversight, development of client business intelligence strategies, formulation of service deals, and oversight of BPM transformation engagements. As Director for the Eastern U.S. Professional Services team I maintained, managed, and grew client relationships through the implementation of successful programs and processes. I oversaw and managed key client objectives and results of the services organization within my practice, including utilization, bookings, revenue, margins, P&L management, forecasting, and client satisfaction.
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Managing Director Of Product & Business SolutionsPmg.Net Jan 2013 - Mar 2016Greater Atlanta AreaPromoted to provide executive leadership and vision for product planning and delivery and marketing/services strategy and oversee the research and strategic direction of product usage and the utilization of business intelligence to improve the quality, time-to-market, and relevance of PMG’s add-on products.- Created a cloud brokerage platform that led to a top ranking in the service catalog market by a leading industry analyst firm.- Spearheaded the first phase of the company’s Human Resource Case Management solution that has become part of the product portfolio- Spearheaded a low code/no code solution that became the foundation for one of PMG’s largest initiatives for a key client and was instrumental in securing a multi-year contract- Developed the strategies for expanding product usage and implementation methods PMG’s Help Desk, Cloud Brokering Accelerator, Survey Accelerator, Employee Lifecycle Management, Distributed Service Model, and Identity Management Accelerator add-on features. -
Senior Manager Professional ServicesPmg Software Jan 2007 - Jan 2013Greater Atlanta AreaRecruited to oversee the architecture of business process and service catalog solutions, client engagements, business and system requirements evaluation, sales, and the implementation of the company’s service catalog tool at key Fortune 50 and 100 clients.- Consistently delivered client engagements at 25-50% of original projection allowing for additional revenue streams for project expansion and add-on engagements.- Reduced employee onboarding from 2 months to 2 weeks for a key retail pharmacy client.- Developed the enterprise planning and deployment of a technical services catalog that reduced service delivery times 50% across all technical services for a multibillion-dollar retail company.- Designed and implemented an enterprise service catalog that generated a $750K saving for the client in a 12-month period.- Provided a client solution to decommission a homegrown system and integrate/create 250+ services. Met aggressive timeline and delivered the solution 30 days ahead of schedule.
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PrincipalReal Solutions Inc. Apr 1997 - Dec 2007Greater New York City AreaAs the managing partner for Real Solutions Inc, a boutique technology consulting companyin New York City focused on delivering unique technology solutions to the financial markets,I was responsible for the end to end sales cycle and engagement oversight on new deals. Iled strategy on enterprise wide efforts in excess of $2 million and directed the deploymentof enterprise technology solutions. Developed training programs, evaluated new hires, andassisted in the management of development teams.
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Practice ManagerBond Technologies 1996 - 1998As a Practice manager at BOND Technologies a growing technology consultancy in NewYork City I was responsible for identifying, managing, and finalizing sales opportunities.Management of multiple client projects, project managers and assigned resources.Resource assignment, weekly client and consultant meetings, and change controlimplementations. Preparation of monthly resource and cash flow projections.
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Frequently Asked Questions about Cesar Fernandez
What company does Cesar Fernandez work for?
Cesar Fernandez works for Microsoft
What is Cesar Fernandez's role at the current company?
Cesar Fernandez's current role is Principal Program Manager.
What is Cesar Fernandez's email address?
Cesar Fernandez's email address is cf****@****pmg.net
What is Cesar Fernandez's direct phone number?
Cesar Fernandez's direct phone number is +177045*****
What are some of Cesar Fernandez's interests?
Cesar Fernandez has interest in Writing, Boating On The Lake, Cooking, Enjoying Family Vacations, Process, Collecting Art, Gangster And Sci Fi Movies, Beaching, Photography, The Great Outdoors.
What skills is Cesar Fernandez known for?
Cesar Fernandez has skills like Business Intelligence, Strategy, Itil, Project Management, Process Improvement, It Service Management, Business Process, Business Process Improvement, Business Analysis, Management, Leadership, Integration.
Who are Cesar Fernandez's colleagues?
Cesar Fernandez's colleagues are Rosni Sharma, Sugrit Chatchaiyadej, Everything Here, Beáta Márkus, Nguyễn Ngọc Triệu, Alvin Ashcraft, Michael Steven Peñafiel Aviles.
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Cesar Fernandez
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