Cesar Perez Email & Phone Number

Frisco, Texas, United States

- De-escalate issues and instill confidence in resolutions-Responsible for tracking and reporting productivity of all members on team.-Coach new and existing team members to ensure service levels are met.-Interviewing and hiring new employees.-Complete the mid-year and year end Performance Management review.-Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude. -Effectively maintain a work environment which stimulates and motivates the morale, engagement and growth of subordinates. -Identify performance deficiencies and opportunities and implement action plans as needed.

7624 Warren Pkwy, Frisco, Tx 75034

Frisco, Tx

Submits requests for payment history, EOB’s, UB04’s, and itemized statements for patients, attorneys, and insurance. Side-by-side training's, helped manage escalation emails/call backs. Other duties as assigned by management. Set goals exceeded consistently and leads the group. Some experience in EPIC.

Assist Clinical Assistants as necessaryVerify participant eligibility and diagnosis verificationsContact participants for initial assessment to identify program intervention levelUtilize Policy and Procedures for locating participant demographics when participants have been identified as unable to locate or no responseInput direct referral participant information to member management systemContact participants for scheduling of Baseline calls and Home Visits

Guided customers with questions and answers Provided excellent customer service Handled customer complaints Met companies set goals weekly Troubleshoot various issues80-100 inbound calls a day