● Process and complete loan files; examine motor vehicle contract documentation to ensure accuracy and compliance with corporate policy, program guidelines, credit stipulations, and state/federal laws.● Performs credit investigations with external entities, including consumers, dealers and others to validate employment, income, insurance, collateral, and other approval terms. Accurately documents pertinent information.● Use analytical skills to assess accuracy of employment, address and identity verifications, title work and calculations on all income spectrums.

● Addressed customer engagement by processing transactions, sharing digital solutions, and making referrals to bankers● Interacted with customers and individuals to demonstrate care, build relationships, and complete requested transactions● Conducted routine transactional, operational, and support tasks efficiently with knowledge of bank procedures and products

● Managed clients' everyday transactions such as deposits, withdrawals, and payments efficiently, while complying with all policies, procedures, and regulatory and banking requirements● Educated clients on usages of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete any banking the clients may need● Performed detailed analysis of cash movement in the branch and requested a ship in/out when needed