Cesar Virto Email & Phone Number

Nashville, Tennessee, United States

Managed large merchant accounts to resolve any issues and give an exceptional experience

Greater Nashville Area, TN

• Assisted with the development of strategies for cohesive Spanish workflows within the safety department and training new employees.
• Provided scaled support to resolve user issues, identify user trends, and worked with cross-functional partners to resolve issues.
• Advocated for the safety of the community by ensuring driver compliance and adherence to federal, state, and company regulations.
• Served as a liaison between different departments such as legal team and customers to resolve critical and time-sensitive safety incidents.
• Identified potential fraud risks and mitigated them or routed the information to the appropriate teams.

Nashville, Tennessee

• Consulted with individual customers and organizations regarding products, services and events in a consistent, professional manner.
• Established and maintained customer relations that had a positive impact on their loyalty toward LifeWay and their products.
• Resolved problems by utilizing various software programs and information systems to research solutions and respond to inquiries.
• Managed customer requests and concerns during high-volume work period and surpassed expectations.
• Coached and trained new employees by creating a workflow process.
• Worked with local product distributors to generate new leads and potential business opportunities.

Guin, AL

- Scheduled consultations and service appointments.- Coached and trained new employees by holding team meetings weekly and customized expectations.- Coached and trained employees how to defuse situations. - Ensured an optimal customer experience by managing service processes within the scope of the - - position and according to company policies..