Ceylon Lewis Email & Phone Number

Baytown, Texas, United States

Orchestrate end-to-end recruitment processes, encompassing interviewing, talent sourcing, hiring, and seamless onboarding, ensuring the organization's talent needs were met with qualified and dedicated professionals.Spearhead employee training and development initiatives, fostering a culture of continuous learning and growth within the company.Drive adherence to state and federal laws, meticulously ensuring legal compliance in all HR practices and policies.Proactively address and resolve employee concerns, conduct investigations and manage worker compensation and unemployment claims with precision and empathy.Develop and implement company-wide HR policies and procedures, including employee handbooks, codes of conduct, and disciplinary processes, aligning organizational practices with best HR standards.Manage comprehensive employee benefits programs, including health insurance, to provide valuable and competitive benefits to all employees, contributing to overall employee satisfaction and well-being.Conduct thorough exit interviews to gather valuable insights and feedback, contributing to ongoing improvements in organizational processes and employee satisfaction.

Atlanta, Georgia, United States

• Contributed to organizational success through strategic organizational transformation, elevating personnel engagement to new levels and implementing effective solutions for enhanced overall performance.• Advised executives on best practices for employee growth and productivity goals, consistently helping the company to improve retention.• Partnered with leaders on HR and business functions using consultative approaches to proactively identify and address issues and concerns.• Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.• Facilitated onboarding sessions and on the job training for new hires bolstering position knowledge and skillsets.• Assessed client feedback and delivered information to management for corrective action.

Bellevue, Washington, United States

Crafted and implemented HR strategies with a keen focus on cultivating a positive culture, managing talent, enhancing organizational effectiveness, executing workforce planning, and promoting employee engagement. Took ownership of cross-functional programs within the HR team and provided data-driven recommendations to support leaders. Brought an understanding of the full talent system while developing integrated solutions, reinforced by upstream and downstream talent programs.Redirected transactional inquiries to HRS Tier1/Tier2 and collaborated with people managers to manage performance cases from start to finish. This includes analyzing data and observations across the organization to identify trends and propose/drive solutions, as well as consulting with managers on compensation matters and participating in planning efforts.Provided guidance, training, and mentorship to managers throughout the talent management process. This included developing toolkits and communication resources that facilitated talent review performance. Supported people leaders in conducting career conversations, creating development plans and career growth plans, and initiating other development initiatives.HIGHLIGHTS► Owned employee relations management process, including disciplinary/performance improvement and exit management.► Consulted managers on people matters requiring knowledge of policies, procedures, and local legislation.► Designed and delivered manager education programs (circles, lunch-and-learns, trainings, and new leader assimilation) to drive collective education and manager effectiveness.► Developed curated content for managers through HR newsletter, with content developed to provide managers information strengthening leadership skills via topics that included holding tough conversations, performance coaching, and providing feedback.► Coordinated with Legal on job-related matters and conducted investigations.► Created onboarding process for new HR members.

Jacksonville, Florida, United States

Collaborated with employees and managers to implement data-driven strategies aimed at improving performance, retention, and overall employee experience. This included providing guidance on performance improvement, coaching plans, and employee development/promotions. Conducted succession planning and evaluated attrition risks. Identified trends and workplace issues and conducted diagnostics while recommending appropriate solutions. Supported compliance initiatives while providing guidance on local employment laws and counseling on legislative changes.Conducted audits, analyzing local market staffing needs, maintaining candidate pipelines, participating in interview loops and debriefings, and approving offers, transfers, and compensation exceptions. Trained and consulted with managers on employee life cycle issues, identified gaps in policy and services, and made recommendations for system process improvements.HIGHLIGHTS► Launched Amazon site in Jacksonville, FL with 500 employees.► Supported Amazon sites in New York to mitigate risk due to unionization. Supported multiple sites at the regional-level until role was fulfilled.► Oversaw internal investigations related to harassment, discrimination, and violations of company policy. Counseled and coached managers on corrective actions.► Increased employee engagement and reduced attrition rates by implementing process for surveying new hire data.► Rolled out new policy changes/services and ensured business adoption.

Jacksonville, Florida, United States

Executed and owned all recruiting cycle processes while managing talent pipelines. Analyzed daily, weekly, and monthly reporting of Workforce Staffing (WFS) performance via key performance indicators (KPIs) and forecasted labor demand plans across multiple sites in Jacksonville while maintaining healthy funnels for site requisitions. Accountable for tracking hiring event schedules and forecasted attendance rates, analyzed data/metrics across wide range of systems, and partnered with local site leadership teams in areas of Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements. Developed and maintained relationships with internal and external stakeholders.HIGHLIGHTS► Launched 4 Amazon sites between Georgia, Florida, and South Carolina, generating candidate pipelines and overseeing hiring events for each site.► Managed and built strategies successful in optimizing candidate cycle time, conversion rates, and applicant funnel metrics to benchmark.► Positively impacted cost per hire budgets for Jacksonville by monitoring/analyzing labor acquisition, advertising, and other staffing costs.► Analyzed talent pipeline by shift on site, business line, and node levels; tracked application and contingent offers to goals based on site labor orders and current pipeline fallout. Communicated status of talent pipeline and provided risk reporting to WFS and site leadership teams.

Jacksonville, Florida, United States

Tasked with overseeing new hire activities and leading applicants throughout the entire onboarding process in compliance. Trained team coordinators, coordinated recruitment activities, and utilized the applicant tracking system (ATS) to advance candidates through the application process. Conducted new hire orientation and onboarding (including conducting Pre-day 1 audits). Consulted with applicants to determine optimal match of desired position and available opportunities in region.Managed and verified HR administration processes, partnered with staffing leadership to support, and coordinated community engagements, initiating background screening, completing drug testing, and tracking statistics on recruitment effectiveness.HIGHLIGHTS► Achieved 100% compliance regarding work authorization documentation for associates.► Served as lead in pre-planning, execution, and auditing of new hiring events (NHE) based on labor projections. Completed post-event audit of event and communicated event metrics to staffing leadership.► Oversaw all aspects of new hire orientation (NHO); communicated and coordinated with site HR and Operations Leadership team for proctored NHO greeting. ► Partnered with staffing manager to support community groups, workforce development agencies, and local community colleges to leverage grassroots sourcing channels for talent recruiting and development.

Jacksonville, Florida

Supported employees with internal HR services, including guidance through self-service options and assisting with trouble ticket submission and clearance. Managed full cycle payroll for 100+ employees, processed salary changes and merit increases, managed employee benefits, and tracked leave cases.Administered engagement activities and developed employee events to increase morale. Maintained employee databases via HRIS systems, utilized labor tracking tools, and completed reports on new hire data. Primary resource for forwarding discrepancies and escalating associate interactions such as LOA, accommodations, or other employee relations issues to AP or HRP team.Other areas of responsibility included quarterly posting of productivity rates quarterly, vacation approval request follow-up, requisition submission/ordering of merchandise, supplies, and other items for on-site events.HIGHLIGHTS► Audited timecards; cleared exceptions and researched, corrected, and communicated attendance trends for unexcused absences for hourly associates for manager follow-up.► Scrubbed rosters for associates with zero hours, monitored attendance hotline, and researched individual timecards to maintain clean roster.► Updated and communicated overtime through hotlines, visual postings, and trackers, including executing mass messaging system communications to associates via Call-Em-All system.

Columbus, Georgia Area

My primary role was to reconcile group level premiums, review payments for variances, and match relevant details to premium payments. In addition to coordinating obtaining required billing documentation for select groups and performing group level maintenance changes, I analyzed and handled service requirements from various sources associated with complex accounts. I also provided account support, entered data, and analyzed group history information and exception review cases.

Bachelor'S Degree, Business Administration And Management, General

Master'S Degree, Human Resources Management And Services

Associate'S Degree, Office Systems Technology

Shared my college experience in a film for PBS called Declining by Degrees:Higher Education at Risk.