Chris Fellows Email & Phone Number

Salt Lake City, Ut, Us

San Francisco, California, Us

Livingston, Montana, Us

Managed a team of solution architects that owned post-sale customizations of PFL’s integrations and platform. Integrations included Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Health Cloud, Salesforce Financial Cloud, Iterable, Eloqua, and Marketo.1. Worked with the Sales and Customer Success teams on key customer accounts to ensure the best outcomes utilizing PFL integrations and technology.2. Engaged with account teams during sales cycle to perform discovery, determine value proposition, gather technical specifications, and position solution services to solve customer needs.3. Standardized professional services offerings including creating new packaging for customers to buy managed service hours.4. Created processes for service delivery, billable time tracking, project staffing, and resource utilization.

Tampa, Florida, Us

Joined ReliaQuest to help build out and expand the native integrations into the GreyMatter security platform. Managed a team of technical product managers that owned the design and enablement of new and updated integrations to existing Cybersecurity platforms. Vendor integrations included Tenable, SentinelOne, Vectra, ZScaler, CrowdStrike, Palo Alto, Splunk, VMware Carbon Black, Fortinet, and Microsoft to name a few.1. Delivered 20+ new integrations – Utilizing industry trends, competitive analysis and customer facing interviews, more than doubled the number of integrations delivered over the previous 2 years.2. Partnered with sales to design and deliver optimal solutions for prospects and customers.3. Managed global team with employees across the USA and in India.4. Directly engaged in strategic planning sessions with internal teams and customers to design and deliver a product roadmap for integrations.

San Francisco, California, Us

Brought into Zendesk as part of the Professional Services organization to create the ‘Built by Zendesk’ program designed to transition previously unsupported lab apps into officially supported product applications. After the company made a strategic decision to build the apps into the code base, I was asked to lead a team of technical architects supporting the professional services business through technical requirements gathering and design.1. Created the ‘Built by Zendesk’ program located on the Zendesk marketplace. - Built the paid app lifecycle process including feature requirements gathering and documentation, design specifications and standards, support processes and public documentation. - Worked with product marketing to set appropriate price points and sales goals. - Managed developer resources, release dates and feature requests.2. Collaborated with the Zendesk product team to enhance the app framework and APIs.3. Grew the number of apps by 112% and monthly revenue by 290% over a two-year period.4. Managed a technical architect team focused on providing billable services for technical requirements gathering, design, statements of work and support for the professional services and sales teams

Worked with the North America sales team and prospective customers to design the Qualtrics implementation experience. Leveraged technical acumen to build custom architecture and statement of works. Was recruited away by a former manager to join Zendesk.

Austin, Texas, Us

Built and managed an environment to build custom demos for the most complex customizations and integrations. Led the team that scoped, designed, built, and supported demos and proofs of concept for the Oracle/RightNow solution. Team was engaged to design unique, out of the box solutions to drive customer confidence and sales.1. Managed team of site designers/demo architects. Duties of my team included building out demo capability based on Oracle Service Cloud features. Also, built out complex demo scenarios where we showcased Oracle Service Cloud integrations with other Oracle products.2. Tripled the size of the demo architect team in response to a fourfold increase in demand for custom solution demos. Maintained SLA response time through the exponential growth.3. Managed the demo templates to ensure that the sales team had high quality, dependable demos of Oracle Service Cloud.4. Led onsite technical discovery and planning sessions with top tier prospects.5. Managed a team of technical RFP writers focused on enterprise RFP responses. Cut response time in half by building a reusable response library6. Demonstrated creativity that was showcased at multiple industry events. Led the team that created a demo showcasing Service Cloud, virtual reality, and IOT in a proactive service scenario. Also led a team that created a demo focused on Service Cloud using emerging service channels including Amazon Alexa and a Softbank Robotics Pepper robot.

Bozeman, Mt, Us

Supported the sales organization through architecting solutions for complex business cases and integrations, building estimates, deciding technical feasibility, and building proof of concepts. Also operated in a dotted line capacity to the Platform Center of Excellence in the product organization.1. Led the development of SAML 2.0 support into the RightNow Customer Portal and Smart Client. 2. Assisted the Platform COE team with architecting a multi-factor authentication solution.

Bozeman, Mt, Us

Leveraging the RightNow product lifecycle process, engaged with customers to gather requirements, built prototypes, and supplied guidance to the engineering team.1. Executed enablement activities for new products/features that included developer documentation, sample code, internal training, and field operations support.2. Functioned as moderator of the RightNow Customer Portal Developer Community Forum, using conversations to drive future requirements.3. Created whitepapers and technical briefs on various areas of the RightNow product suites.4. Helped organize and deliver the inaugural RightNow Developers’ Conference including program design and delivery of a keynote and break-out sessions.5. Delivered keynote on syndicated widgets at the 2009 RightNow Users’ conference.

Bozeman, Mt, Us

Utilized strong client relationships with high-value customers to ensure they recognized value and were satisfied. Customers supported included Linksys, Sony, Convergys, Overstock.com, and Wizards of the Coast.1. Collaborated with customers to design technical strategies and roadmaps.2. Delivered quarterly business reviews focused on the technical solution.3. Monitored customer satisfaction, customer’s project success and resolved technical issues.4. Functioned as an escalation point and liaison to the product organization.

Bozeman, Mt, Us

Led the West region application engineering team that developed technical designs, customized code and workflow, and supported customer’s successful outcomes. Hired and onboarded staff, designed processes and best practices while contributing 50% utilization to customers.

Bozeman, Mt, Us

Delivered solo onsite system and best practices consulting services to RightNow Customers including The Department of Veteran’s affairs, Air Force Personal Center, Navy Federal, Black and Decker, Nike, Sony, and Telstra. Work included requirements gathering, solution design, configuration, and user training.

As a quality assurance engineer, I was tasked to test and deliver releases of the AGS gaming system to clients around the world. Testing included regression as well as new feature testing.

Supported several areas of MTS computer group business. Duties included support of broadband internet access for montana.net, network technology consulting for MTS customers, and custom application support.

Bs In Business Administration, Information Systems

Computer Engineering