Joseph Durkin Email & Phone Number

San Francisco, California, United States

- Work with a cross-functional team to deliver an intuitive and polished web application that empowers the legal function at leading organizations- Design, document and execute test plans to identify defects and continuously improve Quality process as part of the Software development lifecycle- Employ user empathy to provide usability feedback and insights.

San Francisco, California, United States

• Reviewed and revamped the hiring process in my first month, and grew my team from 5 to 11engineers within 6 months on the job
• Took ownership of the daily manual regression testing, and empowered my team to escalate anydefects to ensure no high severity issues reached our customers
• Initiated a review of our regression test process to ensure we caught the highest priority issues anddidn’t waste time with any deprecated or irrelevant flows
• Defined and documented quality standards, ensured buy in from stakeholders, and communicatedthese practices to the entire engineering organization
• Collaborated with other engineering managers to ensure their developers wrote, updated, andmonitored automated integration tests for their owned product features and functionalities
• Debugged automated test failures by reviewing logs and error messages, and coordinated withautomation engineers to determine root causes and delay releases as necessary

Emeryville, CA

• Reduced manual regression test time by half by incorporating automated tests into the release cycle,allowing the team to focus on exploratory testing and finding a wider variety of defects
• Mentored and grew 13 direct reports having varying degrees of experience: from entry level tosenior testers and managers, both manual and automation test engineers
• Jumped in to help test the product, taking a detailed approach to assisting with test case review aswell as defect filing and verification
• Drove testing effort for delivery of Verizon Smart Family - an update to a product with over 1.5million monthly paid users
• Generated, analyzed, and presented test results to key stakeholders for each release
• Utilized Jira and Confluence to track project progress and estimate testing timelines in order to breaklarge deliverables down into more manageable milestones

Emeryville, CA

• Achieved the highest employee satisfaction scores on company wide engagement surveys for 3 years consecutively
• Coordinated across multiple engineering teams (including offshore) with separate and oftendependent deliverables - Android, iOS and backend
• Worked closely with product owners to triage critical issues and help weigh risks against thedemands of the customer
• Defined and refined the processes for how we tested our products.
• Fielded escalations and helps to make decisions on trade offs within the teams.
• Reviewed and approved the team lead and team member performance and goals

Emeryville, CA

• Incorporated a new process to monitor network traffic of mobile applications in order to preventexcess traffic that could negatively impact the service
• Authored and reviewed test strategies for crucial releases that were highly scrutinized by thecustomer
• Presented our internal quality assurance processes to the customer in order to instill confidence inpresent and future deliverables.
• Maintained the highest level of engagement for my direct reports across the entire QA organization
• Oversaw the growth of the QA team as it doubled in size; screened and interviewed dozens ofcandidates and onboarded new hires.
• Communicated the needs and goals of individual QA teams to all levels of the companyRepresent QA in product design and project planning, ensuring that testability is considered early onin the process

Emeryville, CA

• Managed and update test plans/suites/cases
• Communicated daily/weekly tasks to QA testers
• Reported test run results to engineers and project management
• Ensured testers have the resources they need to complete their tasks
• Maintained a high level view of the release cycle and how testing fits in

Emeryville, CA

• Demonstrated clear and detailed understanding of the internal mechanisms of servers
• Predicted how future changes will impact these, and need to be tested, how those tests can be automated
• Designed test cases for internal server components
• Performed both regression tests and ongoing tests, automated and manual
• Implemented ongoing automated smoke/regression testing on deployed systems
• Conducted ongoing operational evaluations, including load levels and review or monitor fragile pieces