Operations Analyst - Improvement & Planning
Consulted on, led, and facilitated over 40 projects related to organizational development, capacity building, and adaptive management, working with cross-functional teams across a matrixed agency of +3000 employees.Nominated for Executive Director’s Superior Job Performance Award. Key projects:● Designed instructional materials and organized 5-day training event for the course “Facilitation Skills and Tools,” resulting in 19 new certifications to support organizational development.● Wrote and ran Job Task Analysis programs, resulting in succession planning and staff capacity building for key senior-level positions in three departments.● Facilitated for virtual FWC Strategic Planning summit to promote collaboration, learning, and adapting (CLA) among 100 mid-level-and-above leaders.● Developed and facilitated needs assessment program for 5 offices under the COO, resulting in clarification of strategy, critical issues, collaborations, and alignment for 2-3 year planning cycle.● Led Rapid Process Improvement events for Financial Management Improvement Program, including process mapping and Just-In-Time Training (JITT), that resulted in standardized grant processes and up to 1/3 reduction in process steps.● Managed communication plan and lesson-capture for Financial Management Improvement Program, including surveys, data visualization, and presentations for ~200 stakeholders.● Consulted for Office of Strategic Initiatives on design and development of project-management program plan to support an oversight team, 3 scoping teams, and 16 implementing teams for the 2020+ Agency Strategic Plan.● Facilitated for virtual ‘Conversations of Understanding’ event series to promote diversity, equity, accountability, and inclusion in FWC’s workforce development through community engagement.● Conducted quantitative and qualitative data collection, analysis, visualization, and reporting to determine distribution of duties and networks for ~400 financial staff.