I'm a versatile professional currently navigating a career transition from Quality in Customer Support to Software Quality Assurance. I completed a post-graduation program at ISEP - Switch QA, where I acquired knowledge in development and software testing within a SCRUM methodology, utilizing various techniques and frameworks. In my previous work experience, I honed my attention to detail and customer-centric approach as a Quality Analyst and Lead, driving initiatives to enhance service quality. Now, I'm embracing a new challenge at Stellaxius!
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Qa EngineerStellaxius Apr 2024 - Present
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Quality LeadFoundever™ Apr 2023 - Jan 2024- Supervising the Quality Team on their daily tasks; - Analyzing and reporting the quality results to operations as well to the client;- Implementation of action plan in collaboration with other teams to improve quality results. -
Quality AnalystFoundever™ May 2021 - Apr 2023Porto, Portugal- Evaluating if the agents follow the procedures required by the client, especially the Compliance and Professionalism requirements; - Provide feedback and coaching to the agents;- Workshops and round tables to help agents improving their results.
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Suporte Ao ClienteSitel Jul 2018 - May 2021
Cláudia Soares Education Details
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Biology, General
Frequently Asked Questions about Cláudia Soares
What company does Cláudia Soares work for?
Cláudia Soares works for Stellaxius
What is Cláudia Soares's role at the current company?
Cláudia Soares's current role is Software QA.
What schools did Cláudia Soares attend?
Cláudia Soares attended Isep - Instituto Superior De Engenharia Do Porto, Faculdade De Ciências Da Universidade Do Porto.
Who are Cláudia Soares's colleagues?
Cláudia Soares's colleagues are João Delgado, Tânia Cunha, João Cabral, Gonçalo Taveira, Inês Simões, Letícia Freitas, Sandra Nave.
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Cláudia Soares
Researcher On Trustworthy Ml | Pushing Knowledge Past The Unknown To Bring The Best Of Ai To PeopleLisboa1gmail.com -
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Claudia Soares
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Cláudia Ceboleiro
Experienced Project Manager & Product Owner | Driving Operational Excellence & Project SuccessOeiras1netjets.com1 +351913XXXXXX
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