Chiara Fratta D. Email & Phone Number

• Being customer-focused and dedicated to understanding and learning about customer needs and requirements. • Operating with a transparency mindset, communicating clearly and openly both above and below • Being comfortable leading, directing, and empowering team members without formal management authority • Working with ambiguous requirements and multi-disciplinary teams • Bringing a data-driven approach to decision-making, both in day-to-day management and in making strategic trade-offs • Looking for opportunities to innovate and get things done better and faster.

Costa Rica

ResponsibilitiesProject Analyst for the Project.Currently assisting the project manager to plan, organize and execute the project in an effective manner by providing critical support to different teams. Responsible for collecting information required to start projects, sprint planning, preparing detailed plans, determining resource allocation, deliverable timelines, and possible issues.Lead QAEstablish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.Helped to develop new tools and processes to ensure quality goals are met.Constantly motivating all team members during stressful times.Detail-oriented and organized, able to track multiple aspects of a project simultaneously.Create test plans based on requirements.Execute test cases, and save test evidence.Bug reporting and verification.Performance testing, timing on warm and cold cache. Lead and mentor QA team members, as well as manage outside contract testers.Report progress, plans, and problems to upper management and other involved parties.Make sure the communication flows across the teams.Performed data and store procedure verification from DB to fronted.Documented QA Best Practices for First Factory and presented to the client.Technologies Used: Azure DevOps, Jira Align, MS SQL Server management studio, CSS, Jenkins for performance testing.

Responsible for implementing testing standards, guidelines, and testing approach and methodology for Bill Matrix Next. Deliver superior quality to our clients by adopting/growing a quality assurance framework for our UAT and Production implementations. Achieving QA completion for new clients in 5 business days with 35% of overall test cases executed with automation. Understand the technical complex and specifications from clients with the implementation teams. Acquired a productivity level of 85%. Taking ownership of more projects when a peer left. Worked with several teams at the same time in various projects and clients ensuring the best quality of product was delivered. Test real-time and batch code integrated with other core banking systems. Change requests, maintenance and regression test integration code to ensure functionality, stability and performance. Ensured an overall client satisfaction goal of 90%.Create, execute and maintain test plans, bug tracking in VSTS.Communicate effectively when risks would rise and solve them within the team. Make sure the QA team is following proper procedure in all phases of testing.Assist in the onboarding of new associates. New associates need to be productive in this role within 4 weeks of start date. Mentored and trained new peer members on our QA processes. Diagnose improvements for the QA team, and pursue training/ tools to fill those needs.Mid knowledge in database queries but highly motivated to learn new technologies, platforms, systems, and scripting language.

Costa Rica

In charge of design, document and maintain system processes. Assisting with the business case, planning and monitoring. When needed acted as a Business Analyst by gathering requirements, analysis, time management and creating a business requirement document.Agile/Scrum development process involving close collaboration with remote teams within Experian.Experience in creating wire-frames by using Pencil Project software to demo stakeholders a possible look of a UI.Write and execute QA test plans, test cases and test automation scripts (by using Selenium Web driver for automated test cases). By performing Black Box testing, Integration testing, Concurrency testing, Regression testing, UI testing, depending of the project scope. Track and manage the life cycle of a bug by using JIRA.Experience in using Alteryx for data analytics, allowing to manipulate data and automate some processes, which has greatly reduced the amount of time required per project.Software testing while running on a wide variety of platforms such as XML, Netconnect, Web services APIs and different HTML versions.

Costa Rica, San Jose

In charge of testing, executing, analyze the product area for any risks, bug trends, and code quality metrics for Data Management (data ware house and trading information). Ensure the data is consistent for front end and back end of the application by using Microsoft SQL Server. Develop designed and validated test plans and procedures with associated test data, based upon functional and nonfunctional requirements. Using the AGILE/SCRUM methodology.Trained other peer members on QA processes, best practices, and the financial services industry. Coordinated with Software development onshore/offshore teams, to ensure manual and automated test cases in order to effectively validate that the application meets all requirements and customer expectations.Performed test procedure walk through, conducted tests and prepared reports on test progress and regression.Manage test environment and application versioning.