Currently working as a Support Engineer at Chromatic and deepening my UI testing knowledge and improving the UI of the internet.I am a tech professional with a decade of experience in customer-facing roles within SaaS, e-commerce, and gaming companies like Remote.com (Portuguese unicorn), Joom.com, and Remo.co Insights from my previous roles:➕ Enabled customer retention by providing tailored solutions and proactive support.➕ Analyzed customer feedback to enhance product features and user experience.➕ Implemented strategic onboarding processes to ensure customers' quick adoption and success.➕ Facilitated seamless global hiring experiences, ensuring compliance and optimal satisfaction.➕ Fostered real-time collaboration and nurtured meaningful relationships in virtual events.➕ Drove eCommerce growth through producer-to-customer direct connections and unbeatable prices.➕ Cultivated partnerships with local stakeholders to drive business expansion and market penetration.➕ Spearheaded customer advocacy programs to amplify customer voices and drive product improvements.➕ Coordinated with sales, support, and marketing teams to align customer success goals with broader business strategies.🎓 Currently, I'm pursuing a Master's in Customer Experience Innovation at UNIR, shaping my strategic vision and business acumen to lead innovative projects and elevate customer experiences.🏐 Outside work, I'm passionate about empowering women in tech through mentorship and insights, focused on training effective communication at Toastmasters, and committed to exploring diverse viewpoints through travel. let's chat → tg: @cg_blpersonal web → https://cgbl-90.github.io/clopez