• Assembled, installed, configured, and maintained computer, network, and printer equipment, ensuring optimal performance and user satisfaction.• Provided exceptional user support via phone, email, and on-site visits, effectively resolving hardware and software issues.• Consulted with end users to enhance hardware and software usage, resulting in improved productivity and user experience.• Responded promptly to user requests and maintained work order requests within a reasonable time frame, ensuring seamless operations.• Managed and maintained the Track IT work order request database, enhancing data accuracy and request tracking.• Conducted preventative maintenance for computer, data communication, and peripheral equipment, including anti-virus, anti-spyware, and disk maintenance, minimizing downtime.• Coordinated with IT vendors to streamline procurement and maintenance processes, optimizing resources and cost-efficiency.• Maintained and assigned user accounts and permissions, ensuring secure access and data protection.• Set up and configured Microsoft Teams rooms for meeting spaces, enhancing collaboration and communication.• Created and managed Intune policies based on computer compliance conditions, ensuring device security and compliance.• Managed devices in Entra ID and Active Directory in a hybrid environment, facilitating the migration to cloud-based solutions and improving system integration.• Configured deployment and rollout of Windows updates, ensuring systems were up-to-date and secure.• Managed the Windows company image, ensuring a consistent and professional appearance across devices.

• Assemble, install, configure, and maintain computer equipment.• Assemble, install, configure, and maintain network and printer equipment.• Consult with end users regarding hardware and software usage.• Provide user support by phone, email and/or on site.• Respond to user requests in a reasonable time frame.• Maintain work order requests in reasonable time frame.• Maintain work order request data base (Track IT)• Perform preventative maintenance for computer. data communication and/or peripheral equipment (anti-virus, anti-spyware, and disk maintenance)• Coordinate with IT vendors as assigned.• Maintain and assign user accounts and permissions

• Worked in a team environment supporting internal customers and implementing ICT department solutions based on company needs.• Diagnosed and solved over 100 hardware and software issues for internal customers, resulting in a 30% reduction in IT support tickets.• Streamlined the process of loading the company's operating system image, resulting in a 50% reduction in delivery time for new equipment to end users.• Conducted regular maintenance activities in compliance with established guidelines and procedures, and efficiently retired and disposed of outdated IT hardware.• Successfully installed and configured a wide range of hardware and software for end users, including computers, monitors, keyboards, printers and more.• Provided technical support to company staff in person and over the phone.• Proactively managed software and OS patch remediation and provided guidance and explanations of policies and procedures to end-users.• Assisted with the implementation of various ICT projects and the construction and deployment of desktop images and software packages.• Ensured IT devices meet Corporate Security Standards, and managed software and OS patch remediation

• Worked on the business planning and analysis team of Citi Commercial Bank Corporate in Mexico, providing tools for business strategies.• Read information from multiple database sources and generate and distribute management reports for business decision making.• Utilized data analysis to assign goals for each banker in accordance with requests from the bank's head office in New York.• Analyzed business information to identify improvements for increasing efficiency and effectiveness.• Conducted market analysis to understand the bank's share of wallet against competitors and developed strategies to increase market share by offering competitive products and services.• Developed and maintained macros for automated business reports.

• Worked with the Buyer/Planners team to provide software solutions to improve the planning and workload of the assembly lines• Developed a Macro VBA solution that reduced man-hours in balancing assembly lines workload, resulting in cost savings for the company

• Provided IT support to company customers, troubleshooting PCs, network settings, printers, and mobile devices.• Installed, upgraded, and repaired computer software and hardware for Distribuidora La Canasta.• Collaborated in a team-focused environment to implement new software and hardware solutions.• Configured and maintained PCs to ensure smooth operations.