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@sutherlandglobal.com
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Chris Giedeman is listed as Director Workforce Management at Sunbit, a with 113 employees, based in Las Vegas Metropolitan Area, United States. AeroLeads shows a work email signal at sutherlandglobal.com and a matched LinkedIn profile for Chris Giedeman.
Chris Giedeman previously worked as Sr. Manager Workforce Management at Sutherland and Test Center Director at Prometric.
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AeroLeads found 1 current-domain work email signal for Chris Giedeman. Compare company email patterns before reaching out.
Result driven professional who achieves results by building successful highly performing teams in varied environments. Highly motivated operations leader with human capital, technical, analytic and sales background. Skilled at identifying organizational needs, developing solutions, initiating strategy and evaluating results to increase quality of service and revitalize performance. My Top 5 Strengths:Strategic - People who are especially talented in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.Ideation - People who are especially talented in the Ideation theme are fascinated by ideas. They are able to find connections between seemingly disparate phenomena.Maximizer - People who are especially talented in the Maximizer theme focus on strengths as a way to stimulate personal and group excellence. They seek to transform something strong into something superb.Deliberative - People who are especially talented in the Deliberative theme are best described by the serious care they take in making decisions or choices. They anticipate the obstacles.Competition - People who are especially talented in the Competition theme measure their progress against the performance of others. They strive to win first place and revel in contests.Specialties: Forecasting, Budgeting, P&L, Technical Writing and Training Methods, Project Management, Quality Assurance, Cost Reductions, Human Capital, Performance Management, System and Facility Integration as well as Operational Efficiencies.
Listed skills include Leadership, Project Management, Quality Assurance, Team Building, and 23 others.
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A career timeline built from the work history available for this profile.
Responsible for the management of Capacity Planning, Forecasting, Scheduling, Real Time Monitoring, Reporting and Analysis. Builds strategic relationships and works closely with multiple business teams.
Usa And Canada
Premier customer contact center handling multiple “Fortune" clients in different industries. Additional seat capacity at the ready for seasonal campaigns or special needs.In my capacity, I handle WFM leadership and analytical duties across multiple campaigns.
Orange County, California Area
Operations leader with teams providing support for field technicians, customers and maintenance dispatch.
San Diego
Provides ethical bearing to present Cox Communications as the trusted provider within all California markets.• Project lead on multiple simultaneous projects. • Lean Six Sigma approach to contingency planning.• Two time nominee for Leader of the Year.
Note: Comcast Took System Over From Time Warner In A System Swap.
Division was ranked #1 in the nation for 2006 Service Levels.
Houston, Texas
Sample of Achievements:2006 Leader of the Year by the Texas Friends of Time Warner Cable Political Action CommitteeDeveloped, managed and implemented the Customer Satisfaction Department; a group developed to interact directly with key Senior Management with an emphasis on root cause analysis of customerservice and field escalations. Created sales training manuals as well a help in revision of Call Monitoring forms to increase RGUs.Created sales scripts for multiple product lines.Developed "Sales: The How to Guide” to increase RGU selling and team indexing".Coordinated individually and via teams with multiple departments to resolve issues and strive to meet divisional goals. In the 2004 sales campaign "Subscriber Goal Bowl" the department hit goal.Supervisor of the Month - May 2005 (Local leadership award not PAC related).2005: Graduate - Essentials of Management.Developed a digital phone sales plan to achieve increased market share within 4 years and presented to Sr. Marketing Management in 2005 Digital Phone Summit.Developed leaders hired internally from customer service professionals to management as well as having numerous promotions to other departments. Focus on key leadership principlessuch as developing team work, setting expectations, bearing, decisiveness and enthusiasm.Created and implemented on many occasions new tracking mechanisms for call flows, operational guidelines and metrics.
Greater Los Angeles Area
Responsible for area sales upwards of 2 million gross profit per annum.
Other employees you can reach at sunbit.com. View company contacts for 113 employees →
Steve Gaynor
Colleague at SunbitWesley Chapel, Florida, United States
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Sharon Farnes
Colleague at SunbitLas Vegas, Nevada, United States
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Brenda Carino
Colleague at SunbitHaven, Kansas, United States
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Eydan Berger
Colleague at SunbitLos Angeles, California, United States
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Janeth Marin
Colleague at SunbitAtlanta Metropolitan Area, United States
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PA
Paige Adler
Colleague at SunbitLos Angeles, California, United States
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Constance Bobb
Colleague at SunbitNorth Las Vegas, Nevada, United States
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Brandon Anthony
Colleague at SunbitLas Vegas, Nevada, United States
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DL
Dena Lopez
Colleague at SunbitNorth Las Vegas, Nevada, United States
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TM
Treva Mcree, Aboc, Lssbb
Colleague at SunbitMarietta, Texas, United States
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Quick answers generated from the profile data available on this page.
Chris Giedeman works for Sunbit.
Chris Giedeman is listed as Director Workforce Management at Sunbit.
AeroLeads has found 1 work email signal at @sutherlandglobal.com for Chris Giedeman at Sunbit.
Chris Giedeman is based in Las Vegas Metropolitan Area, United States while working with Sunbit.
Chris Giedeman has worked for Sunbit, Sutherland, Prometric, University Of Phoenix, and Time Warner Cable.
Chris Giedeman's colleagues at Sunbit include Steve Gaynor, Sharon Farnes, Brenda Carino, Eydan Berger, and Janeth Marin.
You can use AeroLeads to view verified contact signals for Chris Giedeman at Sunbit, including work email, phone, and LinkedIn data when available.
Chris Giedeman is listed with skills including Leadership, Project Management, Quality Assurance, Team Building, Customer Service, Microsoft Excel, Call Centers, and Troubleshooting.
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