Casey Glazier Email & Phone Number

Analyze customer support data to help identify areas of improvement and drive operational change across the Ops org.• Identify inefficiencies in internal workflows and collaborate cross-functionally with other departments to implement changes.• Thrive in a fast-paced environment, often managing multiple tasks with competing priorities efficiently and effectively.

Orlando, Florida, United States

As a Customer Support Engineer, I Proactively identified and addressed customer support issues leveraging my technical expertise to optimize the support process and enhance customer satisfaction.• Developed and nurtured strong customer relationships with enterprise customers to understand their business goals and needs, and drive growth.• Champion the customer voice within the organization, advocating for product improvements and feature enhancements based on customer feedback.• Identified at-risk renewals and churn and developed corrective action plans to retain customers.• Effectivly communicated technical concepts to customers of varying technical backgrounds.

Orlando, Florida, United States

During my time as a Customer Support Representative, I helped deliver exceptional customer service through effective communication and problem-solving, trained new hires, and continuously looked for ways to improve processes within the operation. • Demonstrated a strong desire and ability to learn new software applications and stay up to date with evolving customer needs and industry trends.• Provided support to clients and partners regarding their candidate reports and addressed any outlying questions.

Orlando, Florida, United States

As a Group Flight Coordinator, I developed a strong understanding of the luxury hospitality market splitting my time between opening new locations and support large-scale events through group sales.• Assisted Group Sales with guest bookings for Walt Disney hosted sporting events such as Run Disney, Walt Disney World Wedding, and corporate conventions. Consistently hitting metrics for room blocks.• Participated in daily meetings with resort executives to track for any trends or updates.• Opening team for three locations across Walt Disney World property.

Orlando, Florida Area

In the Resort Concierge role, I supported both front desk and back- office operations with a focus on guest satisfaction. I trained and mentored a team of up to 13 and empowered my Cast Members to consistently exceed guest expectations through personalized service.• Implemented and led user training sessions utilizing a “train the trainer” model which enabled team autonomy and scalability across the resort. • Assisted with room blocking and room assignment in back of house operations• Maintained positive working relationships with Cast Members, guests, and other departments to foster a collaborative and welcoming atmosphere.• Worked creatively to anticipate guests’ needs and find creative solutions to help create one-of-a-kind experiences.

Orlando, Florida, United States

As a guest services coordinator I worked with guests on-site assisting them with purchasing tickets, making park pass reservations, and providing general park knowledge to ensure a seamless guest experience.• Guest Services liaison for My Magic+ through Walt Disney World Parks & Resorts• Opening team for both the Magic Kingdom and Disney’s Animal Kingdom Theme Parks.• Managed tickets and plans for both internal & external VIPs• Unsurpassed Knowledge of Walt Disney World Resort Theme Park offerings and experiences.• Demonstrated adaptability to the fluctuating needs of our operation as well as the plans of our Guests.

Los Angeles, California, United States

• On-Site catering support for various events around the greater California area including music festivals, after parties, and private events.• Coordinated operational planning from the initial planning phase though takedown once event was completed.• Partnered with vendors and operational partners to ensure a smooth operation• Strong ability to multitask in a fast-paced environment.

Orlando, Florida, United States

Disney College Program Attractions Host at Pangani Forest Trail in Disney's Animal Kingdom

Orlando, Florida, United States

Disney College Program at Peco's Bill in the Magic Kingdom

Concord, California, United States

Education record

Associate'S Degree, Arts, Entertainment, And Media Management