Colin Nimmo Email & Phone Number

Edinburgh, Scotland, Gb

Edinbugh

Deliver a range of high level technical support tasks to provide high quality outputs which satisfy stakeholder needs.▪ Carries out prescribed client management activities and provides support to others by following existing procedures and finding new ways of working.▪ Carries out prescribed internal client management activities and provides support to others by following existing procedures.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.▪ Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.▪ Creates, organises and maintains files for correspondence and records.▪ Develops personal capabilities using existing formal and informal training opportunities.▪ Collects and prepares standard data related to on going issues.▪ Supports others by performing routine policy-related tasks according to established procedures.

Edinburgh, United Kingdom

I work within Business Banking Credit Decision, Risk at Lloyds Banking Group, carrying out a range of clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards, building relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate. I am required to provide coaching and support advice to less experienced colleagues as well as oversight and delivery with feedback.

Edinburgh, United Kingdom