RFX Coordinator on the RFX Team of a global enterprise cloud software company.Created, proofread, formatted, organized, and reviewed knowledge base articles, process documents, and newsletter content for the Global RFX Team on the ServiceNow platform. Brainstormed, created, revised, and reviewed project documentation, including scoping and establishing workflows, for the upcoming RFX Portal project. Created training videos for Sales, SCs, and Partners reviewing processes and best practices for completing Self-Service RFX requests, submitting an RFX Request, and engaging the Field Security team. Managed incoming RFX requests, coordinated RFX responses, and disseminated information to Sales and SC groups.

Ensured effective move-in and move-out administration with particular attention to consistent apartment inspections. Performed various financial duties, including income accounting and expense control and administration. Offered recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc. Reviewed all lease renewals and prepared budget increase recommendations according to the operating budget and market conditions. Prepared and followed guidelines of the community operating budget, and made recommendations for ways to maximize income and minimize expenses. Marketed apartments by promoting rentals online and in person; demonstrated apartments and community to prospective residents, sold apartment features/benefits, secured commitments and deposits from prospective Residents. Ensured that maintenance requests were handled as quickly, efficiently and effectively as possible.

Operations and Technology Coordinator in the Corporate Office of a property management company with operations in California, Arizona, and Nevada. Create, maintain, and audit system databases with a high level of detail and analysis. Coordinate software product implementations and training between our on-site team members and third-party software companies; provide product support and manage success of the product post-implementation. Manage software integration projects; oversee the integration process from start to finish. Create, proofread, format and edit operations manuals and company-wide forms and notices. Maintain relationships with third-party vendors and facilitate compliance with company standards and practices.

Project Management Responsibilities:Lead team to successful completion of multiple content development and animation projects, following productivity, quality, and customer service standards. Document project plans, coordinate change requests, and communicate effectively with team members to achieve project goals. Follow up on project responsibilities to ensure budget and timeline restrictions are met. Resolve operational problems within projects and identify workflow improvements. Enhance team and organization reputation by accepting ownership for accomplishing new and different requests. Coordinate and collaborate with development team on new system builds, including creating SRS documents for individual features and integrating client requests into our development schedule.Account Management Responsibilities:Successfully manage 23 client accounts, including training corporate executives and administrators on the Learn-Wise Learning Management System. Translate technical requirements into business requirements in conjunction with discussing product features and providing relevant information to new clients and prospects to ensure a smooth onboarding process. Give presentations to new and existing clients at the annual Learn-Wise Users'​ Conference. Create, proofread, format, organize, and review comprehensive support forum articles, training manuals, and blog content for both internal employees and site administrators in the Learn-Wise LMS. An example can be found here: http://learnwiseblog.com/2015/07/03/534/

Lab Assistant for microbiology lab specializing in tRNA synthetase and crystallography. Produce LB medium, ampicillin, kanamycin, IPTG/TBST, md stain, other miscellaneous buffer solutions and petri dish preparation. Sterilize, maintain and manage inventory for lab equipment and paraphernalia. Attend experiment discussions to review and recommend necessary changes or improvements to lab support processes and procedures for increased efficiency.

Administrative Assistant for San Diego condominium association management company with operations in Hillcrest, La Jolla and Rancho Santa Fe.Data entry, retrieval and maintenance of electronic and hard copy filing systems. Composed and modified correspondence, forms, marketing materials and reports. Prepared, organized and assembled board meeting agendas and reports. Created, implemented and trained management on new office and computer file organizational systems.

Student Assistant for a non-profit organization that provides education, training and support for scholastic journalists and advisers for the state of Florida. Worked with team to coordinate various FSPA event activities to support conferences that hosted 1200-1500 members and sponsors. Data entry and maintenance of member registration system, including testing and feedback for new online system, which increased attendee processing efficiency by 50%. Created, organized and judged various newspaper, writing and yearbook layout contests, in addition to producing certificates and reports for results.