Christy G. Email & Phone Number

Washington, Dc, Us

Serves as Salesforce Administrator at PAI and is in training to receive Salesforce Administrator Certification.Creates and maintains 5-6 reports and dashboards within Salesforce/CRM to analyze our grant pipeline and fundraising processes.Leading the beginning stages of PAI's acceptance of cryptocurrency donations and manages vendor relationship with the Giving Block. Leads coordination on development processes in alignment with other members of the development team and across the organization to improve operational efficiency and effectiveness.Manages donor acknowledgment process to ensure donors are thanked and acknowledged in a timely and personalized manner commensurate with their level of giving for over 500 individual donors.Collaborates with members of the individual and foundation philanthropy teams and senior leadership to ensure all communication, collaterals, and stewardship needs are met.Supervises and maintains vendor relationships for Salesforce/CRM, DonorSearch, and Springboard giving platforms.Processes and maintains records on all grants, gifts, and pledges to PAI.Refreshes and writes standard operating procedures for Salesforce/CRM, DonorSearch, and Springboard giving platform.Communicates with donors and responds to donor inquiries.

Washington D.C. Metro Area

Manages a rapidly growing portfolio of grant requirements, deliverables, deadlines and documentation through Salesforce/CRM, Excel spreadsheets and clear communication with program and finance teams for approximately 10 foundation funders totaling up to 21 grants which account for 85% of PAI’s total funding. Ensures that grant deadlines are met by helping staff write up to 24 grant reports per year, along with stewardship reports, high-level briefings, collateral materials, and other correspondence related to foundation fundraising.Conducts research and analysis on foundation donors and prospects by utilizing online and web-based directories and websites.Coordinates with program and finance teams to develop and maintain stronger grants management systems and best practices.Supports Senior Management in preparing development strategies and meetings and other stewardship activities with foundation funders.Creates and maintains 3 reports within Salesforce/CRM to analyze our grant pipeline and fundraising processes.

Laurel, Md

Served on an Admin Team for the Branch Suite Process Improvement Committee. Organized testing for account software system updates and addresses the use of records business processes in workflows.Analyzed incoming documentation to determine if any processes may be streamlined elsewhere within the credit union for the Branch Suite Process Improvement Committee.Developed and updated 3 Standard Operating Procedures (SOPs) for daily processes involving over 200 tax levies and court garnishments received each year. Advised supervisor on how to utilize knowledge from other departments in forming our records processes.Researched 10-15 customer and operational requests per week for statement and check copies, mortgage documentation, deposit and withdrawal statements, and other general inquiries. Served as a mentor and trainer for new hires on the garnishment and levy team.

Laurel, Md

Advised upwards of 65 credit union members per shift of credit union procedures and informed them of their account status. Troubleshot HomeBanking and TowerTalk 24 issues with members. Served as a liaison between operations and members to resolve disputes so members could receive excellent customer services and workable solutions to their issues.

Baltimore, Md

Assisted in 4 different courses with an average of 30 students per class.Aided in administering final course grades by grading papers and formulating exam materials. Covered topics such as Western Civilization from the ancient times to the present times and the practical study of history.

Baltimore, Md

Managed a grant-funded program aimed at promoting the academic, social, and professional success of first-generation college students. Generated qualitative and quantitative analysis reports of program reports for institutional and organizational stakeholders. Organized seminars geared towards first-generation college students on topics such as finance, managing student loans, and general study skills.Successfully retained roughly 80% of the students who started in the program their first year who continued onto their second year in the program and maintained a GPA average of 2.79.

Master Of Arts (M.A.), Historical Studies

Bachelor Of Arts (B.A.), History