(Started working contracts through Randstad Technologies and was offered a full-time position with McKesson on September 7, 2021.)• Developing and writing in-product help for McKesson pharmacy ordering systems.• Supporting training teams by providing user guide content and updated video scripts.• Working with development teams to test new enhancements with each release.• Proofread and wrote new marketing assets for McKesson ideaShare Independent Pharmacy Conference.

Wrote online help topics for SynXis CR hotel central reservations software. After assessing existing help topics, changed the help system to be more procedural, resulting in fewer calls to call center help.• Developed and improved online help systems for Sabre Hospitality Solutions and Sabre Travel Network.• Wrote training guides for hotelier dashboard created in Tableau Desktop.• Developed courseware for Sabre Hospitality Solutions.• Assisted with usability studies for several of Sabre’s SynXis Enterprise Platform products.• Ran usability study for Sabre’s Voice Agent call center software package.• Documented APIs for Sabre Trams team.• Writing online Help and supporting documents for Sabre Travel Network, resulting in reduced calls to support.• Webmaster for trams.com.• Developed and improved online Help systems for Sabre Hospitality Solutions.• Assisted with usability studies for several of Sabre’s SynXis Enterprise Platform products.• Helped run usability study for Sabre’s Voice Agent call center software package.

Hired to write Real Estate Owned (REO) procedures to prevent the Office of the Comptroller of the Currency from levying maximum fines against Chase’s mortgage branch. Promoted to project manager, and later assisted other teams with writing and managing procedures.• Wrote Real Estate Owned (REO) procedures.• Promoted to REO procedures project manager and finished the project early. Chosen as a lead writer for JPMorgan Chase's Office of the Comptroller of the Currency (OCC) project. Wrote procedures and managed a small team of writers to bring JPMorgan Chase's mortgage procedures into compliance with an OCC mandate. Despite a short timeline and many setbacks along the way, the project was still completed by the deadline.

While working with TASS, Inc, I edited maintenance task cards for Southwest Airlines. While working with Freedom Air (Guam), I edited and formatted airplane manuals.• Assisted with the development of TASS’s internal style guide.• Trained TASS writers in use of template used for creating task cards.• Worked closely with TASS management to improve the efficiency of existing processes.• Automated Freedom Air (Guam)'s FrameMaker templates, reducing the time required to generate documents in half.- Automated Freedom Air (Guam)'s FrameMaker templates, reducing the time required to generate documents by more than half.- Standardized document formats for Freedom Air (Guam), ensuring consistency in all company manuals.

Edited, wrote, and formatted content for airline manuals (clients included American Airlines, United Airlines, and Evergreen International Aviation, Inc.). Trained staff and clients on procedures and software. Created and altered illustrations using Adobe Photoshop and Adobe Illustrator.• Helped convert an existing airplane training manual to a new aircraft type in 45 working days, allowing FlightSafety International, Inc. to expand their training program and begin a new class on schedule.• Trained Evergreen International Aviation (EIA) Technical Publications department in all stages of revision services, resulting in EIA's Technical Publications department becoming a self-sufficient group.• Developed CAVOK Group’s new hire technical writing course, and assisted other trainers with developing courseware and other documentation.• Assisted with CAVOK Group's transition to Simplified Technical English.• Assisted with developing project bids and airport Safety Management Systems (SMS) proposals for CAVOK Group.