Charlotte G Sarfati Email & Phone Number

San Francisco, Ca, Us

April ‘22 - current: Strategic ITSM & Monitoring Applications (ServiceNow, Atlassian, DataDog, Splunk)July ‘21 - April ‘22: New Markets (BizOps)PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations, Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

San Francisco, Ca, Us

* Product Owner of Support Dashboard (internal tool).* UX Ambassador where I translate customer feedback into design thinking in order to drive CX outcomes.* 2020 Q4 leadership award nomination for Social Impact* 2021 Q1 leadership award for Social Impact

San Francisco, Ca, Us

Worked with a Time-critical Health Grantee to apply deep knowledge and expertise, scope specific challenges and build and implement solutions leveraging PagerDuty’s platform via pd.org pro bono program.Ultimately, we demonstrated a POV framework to drive accountability, ownership, and better tracking of processes within IT and Emergency Response teams to serve IMC's critical goal of getting medical resources on site within 72 hours.

San Francisco, Ca, Us

San Francisco, Ca, Us

A highly selective (~5% acceptance rate), all-women's, accelerated 12-week software engineering program designed to give students the technical skills to become a full-stack software engineer. Within the first five weeks, students learn computer science fundamentals, object-oriented design, agile development and best practices through pair programming and individual study. Students develop independent projects throughout the second half of the program.Topics include: Python, Flask, JavaScript (AJAX, jQuery), Bootstrap, HTML/CSS, SQL, Git, Command Line, Data Structures & Algorithms, APIs.

Washington, Dc, Us

- Completed a 12-hour shift nursing preceptorship at the transitional care unit (TCU) for a total of 180 hours under the direction of a RN preceptor. - Orchestrated 45 patients’ daily schedules through coordination with a cross-functional healthcare team via EHR software during 12-hour shifts.- Continuously adapted to ever-changing patient statuses by advocating and forecasting future personal and medical needs to the entire healthcare team.

San Francisco, Ca, Us

Assisting a USF professor in literature reviews, paper editing and formatting via MS Word, compiling and analyzing information in a professional writing format, authoring surveys and implementing data collection from Survey Monkey, and accessing/downloading journal papers from the USF Gleeson library.

San Francisco, Ca, Us

Overall, authored customized plans for 300+ patients to ensure patient-centered care in the following departments:- Stanford Lucile Packard: Labor and Delivery, Postpartum, NICU, Pediatric Acute Care (135 hours) - California Pacific Medical Center (CPMC): Adult Medical-Surgical II (135 hours)- University of California, San Francisco (UCSF): Inpatient Psychiatric unit (60 hours) - Progress Foundation Shrader House Crisis Program: Community health rotation (120 hours) - Seton Medical Center: Adult Medical-Surgical I (135 hours)- Laguna Honda Hospital and Rehabilitation Center, Long-term care (90 hours)

Handling the twitter account (@IOATWORK) for I/O At Work, a Top 25 HR Blog.- Accelerated Twitter followers by 30% in 6 months by tracking weekly progress.- Wrote insights into new strategies through marketing analytics via Hootsuite, and adapting to those new strategies accordingly.

San Francisco, California, Us

Organized computer database for customer files, designed flyers for VEC events, and performed clerical work such as sorting, scanning, and photocopying files.

Software Engineering Fellowship | Summer 2017

Bachelor'S Degree, Registered Nursing/Registered Nurse

Education record

Education record

Education record