Sonia Chen Email & Phone Number

Singapore

Singapore

Led an agile delivery team in designing End-to-End solutions for e-Commerce platforms (OMS, CMS). Successfully launched a global e-commerce website across multiple locations in Asia, Oceania, the Mid-Pacific, Europe and North America.

Singapore

Led an agile delivery team in developing mobile application and e-commerce solutions, includingintegration with other frontend and backend systems. Collaborated closely with the CTO team onsystem infrastructure design to ensure solutions met DFS & LVMH compliance standards.

Shanghai City, China

Digital Solution Lead for the Mobile Digital Rewards App and WeChat Mini Program. Collaborated closely with the Amsterdam team on solution design, backend system integration, infrastructure setup, and implementation. Managed key digital programs across Mainland China, Hong Kong, Taiwan, Vietnam, Korea, and Thailand. Led client engagement, product presales.

Shanghai City, China

Led the CRM innovation project, launching several key initiatives on the Mobile App and WeChat Mini Program platforms, with a focus on system solution design and process enhancement. Oversaw vendor implementation from the IT department and collaborated with business teams to define project scope,functional flow, develop new features, and manage change.

Shanghai City, China

Led and managed an implementation team across Mainland China, Hong Kong, Australia, and Singapore. Led business requirements analysis, developed delivery plans for business solutions and processes, and oversaw the project implementation process, including risk and issue management, client communication, and change management. Specialized in POS system.

Shanghai City, China

Led and managed multiple key clients in the APAC region, driving business requirements analysis and developing delivery plans for business solutions and processes. Focused on the implementation and rollout of POS systems, inventory, and replenishment systems. Provided technical support post go-live.