Chad Armitstead Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Honored to be working with Grafana's customers alongside the Professional Services, Support and Customer Success teams.

Greater Boston

The Customer Outcomes organization is Solutions Engineering, Professional Services and Customer Success under one umbrella, focused on one purpose: customer results.We focus on practices that scale to drive outcomes for our customers and efficiency for LaunchDarkly.

Boston, Massachusetts, United States

Greater Boston

Second line Solutions Engineering management of HashiCorp's Globals and Majors account segment. The Globals (G1) segment includes HashiCorp's most strategically important, largest and most complex customers. My team assesses G1 customers' current capabilities, corresponding workflows and the value those workflows drive. When we identify opportunities to improve all of the above, we help customers architect and deploy our solutions.The 'purpose, autonomy and mastery' approach figures heavily in my management style. Focus on: people development, process improvement, driving customer value, relationship building.These things have characterized my time at HashiCorp, and none of them have been possible without contribution from a larger team:- Consistent target overachievement- Consistent driving of strategic improvement initiatives - Enablement - Solution design + value assessment processes - New CS role pilots - Partner enablement- Working across multiple geographic locations/theaters- 5+ years in management/senior leadership- Regular direct report promotion and entry into management- 10+ years in OSS- 4 languages spoken

Greater Boston Area, New York

Hiring, training and improving teams that partner with and provide cloud/on-premises security and automation solutions to the global 2000. See the 'about' section above for key initiatives delivered.My primary focus items are below.- Find the best talent, hire them and earn their trust.- Partner with the global 2000 to automate and secure their data centers and move safely to the cloud.- Focus my teams on the success of HashiCorp's customers.- Measure the right things.- Hire, build and improve a high performance team that our customers can trust.- Enable my team to speak to engineers as well as to C level executives.- Reduce onboarding time for new Solutions Engineers.- Build training programs to ensure base technical and sales competency.- Transmit real customer needs to internal HashiCorp teams (engineering, marketing, etc.).- Create usable, curated, effective documentation.- Make technical due diligence repeatable and efficient for the customer--PoCs/PoVs, demos, workshops, etc.- Build a proven, repeatable sales and technical due diligence process based on both previous internal and customer successes.- Focus on what will spur HashiCorp's growth--both people and revenue.- Enable our channel partners.- Enable the growth of individuals on my team.- Make my organization a place where people want to work.

London, England, United Kingdom

London, United Kingdom

Individual contributor covering especially global financial services.

Waltham, Ma

Build and manage infrastructure supporting a small business marketing platform.- Infrastructure engineering.- Agile and scrum methodology (scrum master).- Major project management (network segmentation, etc.).- Configuration management (Puppet) code and infrastructure.- Logging, messaging and trending infrastructure (Splunk, RabbitMQ, Graphite, etc.).

Pawtucket, Rhode Island

Infrastructure design (and wizardry) to support an Agile development team, external game developers and broader internal initiatives. - Systems engineering on Verizon Terremark cloud and VMware. - Systems - Logging - Monitoring - Configuration management - Etc.- Building and administering ticketing and knowledge management solutions.- Building and maintaining CI/CD pipelines.

Greater Boston Area

SiteSpect is a pioneer in multivariate testing in Boston. I specialized in integrating our solution with Fortune 500 companies' websites via our Cloud or within their own infrastructure.- Integrating SiteSpect's solution with Fortune 500 companies' sites.- Delivery via SiteSpect cloud or on-prem option.

Orem, Utah And Boca Raton, Florida

- Build, administer and support Linux, Unix and Windows web hosting and web hosting support servers.- Distribution of OS patches, major releases and kernel updates on a monthly basis.- Maintenance and disaster recovery for thousands of systems in six global data centers (US, London, Germany, Japan, etc.).- Individual account fixes, troubleshooting, and restorations for web hosting customers.- Interfacing with Verio’s reseller partners and configuring their systems.- Hacking and abuse investigation (point of entry discovery, etc.).- Interfacing with Network Engineering for maintenance and DoS attack prevention.- Bug investigation and reporting.- RAID and backup configuration and recovery experience.- Restorations from backup systems.- Designated SSL admin for all of Verio and its partners. CSR and key generation; certificate ordering, installation and maintenance.- MySQL/PHP installation, restoration and recovery.- DNS support for hundreds of thousands of domains.- Server security/firewall administration.- Sendmail, Dovecot, Qmail, SMTP, POP3, FTP, Telnet, HTTP, cPanel, LDAP administration.- Email and MS Exchange support and administration.- 24/7 on call rotation.

Salt Lake City, Utah

- Second line management. Directed two managers who supervised teams of 10-15 people each.- Two departments: A/V Distribution and Video Production/Encoding/Streaming.- Served as the supervisor of A/V distribution briefly before taking on a director role.- Audio and video production and equipment for live campus events- Production of class and other online streaming content.