Chad Armstrong Email and Phone Number
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Chad Armstrong personal email
Dedicated, approachable, reliable, personable, and motivated!I am a results-oriented Investigative Analyst with a proven track record in fraud investigation, data analysis, and risk assessment. Skilled in conducting in-depth examinations of banking transactions, detecting fraudulent activities, and ensuring accurate account reporting. Proficient in utilizing investigative techniques and tools to uncover patterns, anomalies, and potential fraud indicators. Strong analytical skills with the ability to analyze financial records and transaction data to identify fraudulent activities. Trusted to provide team supervision, training, and support, promoting collaboration and achieving exceptional results. Adept at preparing detailed investigative reports and presenting findings to stakeholders. Committed to upholding the highest ethical standards and contributing to the success of organizations by mitigating risks and protecting against fraudulent activities.I am exceptionally resourceful in problem-solving and accomplished in identifying and presenting solutions to complex challenges.I am highly skilled in data analysis, financial consulting, credit counseling & confidentiality, information gathering, report writing, case management, risk assessment, fraud investigation, legal support, service-level management, process improvement, internal controls, program development, database management, cybersecurity knowledge, financial modeling & analysis, training and mentoring, problem-solving, communication skills, business development, project management.I love to connect with people and am on a continual quest for knowledge and experience, as you can see in my profile. Connect with me today or contact me at durach72@gmail.com; I would love to get to know you better!Feel free to connect with me today!
Discover Financial Services
View- Website:
- discover.com
- Employees:
- 21509
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Senior Fraud InvestigatorDiscover Financial ServicesEagle Mountain, Ut, Us
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Senior Fraud InvestigatorDiscover Financial Services Dec 2020 - PresentWest Valley City, Utah, United States Conducts in-depth examination of open disputes for banking transactions, averaging 500 to 1200 cases per month, to ensure accurate account reporting, researched account history, and effectively tracked findings for timely resolution. Conducts comprehensive investigations into suspected fraudulent activities, utilizing a range of investigative techniques and tools. Analyzes financial records, transaction data, and other relevant information to identify patterns, anomalies, and potential fraud indicators. Trusts to provide direct agent support and supervision for a team of 8, the trained team on customer service, fraud investigation procedures, and basic bank account functions. Reintroduces 5 standard procedures and workflows with a Covid mindset, and recommended adjustments to minimize exposure for company-wide efficiency. Employs advanced research and analytical skills to uncover connections, track assets, and identify potential leads in complex fraud cases. Prepares detailed investigative reports, documenting findings, evidence, and recommended courses of action. Presents investigative findings and evidence clearly and concisely to management, legal teams, and other relevant parties. -
Service Level AdministratorDiscover Financial Services Dec 2019 - Dec 2020West Valley City, Utah, United States Reviewed IEX/Service level data to ensure companies' satisfaction with services, compliance with regulations, and evaluated data for up to 10 projects concurrently. Manage and analyze data to ensure compliance with service level agreements, maintaining a high level of accuracy and attention to detail. Conduct in-depth investigations into service level breaches, utilizing advanced research and analytical techniques to identify root causes and implement effective solutions. Develop comprehensive reports and presentations to communicate findings and recommendations to stakeholders, including senior management and client representatives. Monitor and track key performance indicators (KPIs) related to service levels, implementing corrective actions and process improvements to ensure continuous service improvement. Train and mentor junior team members on service-level management processes, promoting their professional growth and ensuring consistent adherence to quality standards.
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Lending Fraud InvestigatorDiscover Financial Services Apr 2018 - Dec 2019West Valley City, Utah, United States Evaluated risks of fraudulent loan applications by analyzing portfolio components and client creditworthiness, handling a monthly workload of 400 to 800 applications based on business volume. Conduct thorough investigations into suspected lending fraud cases, utilizing advanced investigative techniques and tools to gather evidence and identify fraudulent activities. Analyze financial and transactional data to detect patterns, anomalies, and red flags indicating potential fraudulent activities in loan applications and transactions. Collaborate with law enforcement agencies, financial institutions, and internal stakeholders to gather information and build strong cases against fraudulent individuals or organizations. Interview borrowers, witnesses, and other relevant parties to collect statements and obtain additional information that supports the investigation. Prepare detailed investigative reports, documenting findings, evidence, and recommended actions to be taken, while maintaining confidentiality and accuracy. Work closely with legal teams to provide support during litigation processes, including preparing evidence, drafting affidavits, and assisting in court proceedings. Collaborate with cross-functional teams, such as risk management, compliance, and technology, to develop and implement preventive measures and controls against lending fraud.
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Senior Fraud InvestigatorDiscover Financial Services Feb 2017 - Apr 2018West Valley City, Utah, United States Handled incoming phone calls concerning fraudulent usage of credit card accounts, challenged cardholders on non-fraudulent situations, and investigated suspicious accounts. Analyzed client accounts, applications, and transactions to detect fraud and take appropriate action. Served as primary contact for money laundering and check-kiting cases for bank personnel and law enforcement. Maintained positive relations between affected customers and banks by expressing support and appropriate sentiment while concurrently working with them to ascertain circumstances. Responsible for overseeing the Junior Compliance Analysts and assisted in the execution of the Compliance Monitoring Program.
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Senior Account Specialist/ EgainDiscover Financial Services Sep 2014 - Feb 2017West Valley City, Utah, United States Gathered specified account applications and security information, entered in client database for referencing and processing; answered routine questions with excellent customer service. Manage a portfolio of key client accounts, serving as the primary point of contact for their needs, inquiries, and escalations. Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and retention. Conduct regular business reviews with clients to assess their satisfaction, identify areas for improvement, and propose solutions to meet their evolving needs. Resolved complaints and account management activities for approximately 30 to 70 clients daily; trained incoming staff on standard operating procedures (SOPs). Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts and collaborating with the sales team to convert them. Coordinate with internal teams to ensure timely and accurate resolution of client issues and requests, effectively managing expectations and maintaining service level agreements.
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Senior Disputes AgentDiscover Financial Services Oct 2013 - Sep 2014West Valley City, Utah, United States Promoted from Account Manager (Nov. 2012 to Oct. 2013) to Identify, document, and clarify products/services and ensure all confidential information was current and adhered to required standards. Act as a subject matter expert and handle complex customer disputes and escalations, providing prompt and effective resolution while ensuring adherence to company policies and regulatory guidelines. Investigate and analyze customer disputes, reviewing transactional data, account histories, and supporting documentation to determine the appropriate course of action. Communicate with customers, merchants, and financial institutions to gather additional information, negotiate settlements, and provide updates on dispute status and resolution. Generate detailed reports and maintain accurate records of dispute cases, documenting key findings, decisions, and outcomes for auditing and reporting purposes. Identify trends, patterns, and systemic issues within the dispute process, proposing process improvements and recommendations to enhance efficiency and customer satisfaction.
Chad Armstrong Education Details
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Business Administration And Management, General
Frequently Asked Questions about Chad Armstrong
What company does Chad Armstrong work for?
Chad Armstrong works for Discover Financial Services
What is Chad Armstrong's role at the current company?
Chad Armstrong's current role is Senior Fraud Investigator.
What is Chad Armstrong's email address?
Chad Armstrong's email address is ch****@****ver.com
What schools did Chad Armstrong attend?
Chad Armstrong attended Western Governors University.
Who are Chad Armstrong's colleagues?
Chad Armstrong's colleagues are Xiayi Huang, Sarai Wideman, Autumn Camp, Meri Sultan, Stephanie Watson, Jasmine Gage, Mantas T..
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