Chad B. Email & Phone Number

Gaylord, MI

Develop and maintain multiple websites for company's online presence.

Greater Seattle Area

Hostwinds is a web hosting and Infrastructure As A Service company based on Seattle, WA. As the Director Of Frontline Operations, I was responsible for the complete management of all Frontline Support Agents to ensure that the department ran smoothly. This includes maintaining adequate staffing levels, gathering data on metrics and trends, continued.

Providence, Utah 84332

• Responsibilities and job scope include all facets of the success to their team and our clients. Responsible for interviewing and hiring of technical support representatives and seek to maintain the highest level of.
• Consistently achieved performance expectations, objectives and goals.
• Received a “Good” or above on each Performance Evaluation.
• Consistently demonstrate the ability to handle an above-average amount of tech support escalations.
• Ability to prioritize tasks and manage time effectively.
• Create, update, and improve effective internal and external documentation and training.

Gaylord, MI

Develop and maintain web presence for businesses and newspapers throughout the United States to meet publishing deadlines for various Special Section, How To Articles, Top Tips and other content and images for newspaper publications.

Gaylord, Michigan

Generate additional income for partners and downtown brick and mortar stores on Main Streets throughout Northern Michigan. Provide an additional way to increase revenue by lucrative and convenient ways to shop online for buyers to buy local and support local Michigan Businesses.

Field live chat, phone calls, emails from Powersellers for listing tool and technical support.