*Product Owner for Dynamic Application in Retail Banking for a larg-sized banking institution (December 2022 - May, 2023) *Led and managed two dynamic product teams comprised of 12 skilled developers (6 per team), successfully driving the end-to-end development and delivery of top-tier software solutions, including AWS Gen 3 Migration, Logical Entity Layer, Managed One Pipeline, and Platform Support.*Ensured seamless alignment with business goals and strategic objectives by diligently… Show more *Product Owner for Dynamic Application in Retail Banking for a larg-sized banking institution (December 2022 - May, 2023) *Led and managed two dynamic product teams comprised of 12 skilled developers (6 per team), successfully driving the end-to-end development and delivery of top-tier software solutions, including AWS Gen 3 Migration, Logical Entity Layer, Managed One Pipeline, and Platform Support.*Ensured seamless alignment with business goals and strategic objectives by diligently creating and updating features in JIRA Align during every Program Increment (PI), maintaining complete transparency and traceability across both teams for effective project management.*Collaborated closely with cross-functional teams to craft and refine user stories in JIRA, leveraging valuable insights from market research, user feedback, and stakeholder input to transform complex requirements into actionable and achievable tasks.*Displayed unwavering dedication to maintaining a highly relevant and prioritized product backlog, regularly monitoring and fine-tuning it in line with business priorities, which resulted in optimized sprint planning, heightened team productivity, and the timely delivery of exceptional software increments. Show less

*Product Owner for Dynamic Application in Retail Banking for a larg-sized banking institution (May 2022 - November, 2022) *Development Product Owner/Business Analyst for Risk & Compliance Platform for mid-sized banking institution (July 2021 - May 2022) *Product Owner for SBA PPP Program Platform for mid-sized banking institution (March 2021 - July 2021) *UAT Team Lead for SBA PPP Program Platform for mid-sized banking institution (January - March 2021)

*Commercial Underwriter for SBA Program for mid-sized banking institution (October - December 2020) *QA Lead for SBA PPP Program Platform for mid-sized banking institution (June - September 2020)*QA Analyst for SBA PPP Program Platform for mid-sized banking institution (April - June 2020)*Business Analyst for nCINO implementation for mid-sized banking institution (February - March 2020)

*Determined customer refund eligibility within a fast-paced, constantly changing environment using a complex matrix of airline policies and revenue accounting variables*Leveraged knowledge of airport codes, domestic and international taxes and laws, and AA systems including Sabre, ePNR, IBM/AVIVA, RAC, CRM, webRef, eConnect, and TLS to ensure refund accuracy*Maintained the confidentiality of highly-sensitive customer information throughout the refund process

As an Underwriter II for Home Equity, I underwrote customer requests for Home Equity Lines of Credit (HELOC). A HELOC differs from a conventional mortgage in that it serves as a cash out option for customers that can be utilized over time via advances during the draw period vs advanced in full up front; allowing customer to utilize as needed. I was responsible for the analysis of credit requests to determine repayment capacity, capital/assets, character and collateral to ensure adherence to… Show more As an Underwriter II for Home Equity, I underwrote customer requests for Home Equity Lines of Credit (HELOC). A HELOC differs from a conventional mortgage in that it serves as a cash out option for customers that can be utilized over time via advances during the draw period vs advanced in full up front; allowing customer to utilize as needed. I was responsible for the analysis of credit requests to determine repayment capacity, capital/assets, character and collateral to ensure adherence to Chase Home Lending guidelines. I supported and upheld fair lending practices of JPMorgan Chase and was responsible for delivering the highest quality and level of customer satisfaction, while striving to provide affordable and sustainable lending solutions. Show less

*Executed credit decisions on Home Equity Lines of Credit in accordance with HMDA, Chase Mortgage Banking Credit Policies, and department procedures. *Performed investigation, validation, and analysis of consumer income documentation, such as personal/related business tax returns, personal/related business financial statements, credit reports, and real property appraisals. *Maintained top 10% productivity levels and an 80%+ customer satisfaction rating by actively staying… Show more *Executed credit decisions on Home Equity Lines of Credit in accordance with HMDA, Chase Mortgage Banking Credit Policies, and department procedures. *Performed investigation, validation, and analysis of consumer income documentation, such as personal/related business tax returns, personal/related business financial statements, credit reports, and real property appraisals. *Maintained top 10% productivity levels and an 80%+ customer satisfaction rating by actively staying abreast of credit policy/lending guideline changes, making recommendations to managers and higher lending authority personnel for exceptions on out-of-policy scenarios, and presenting best practices/alternatives for operational/process efficiencies to all team personnel. *Achieved 24-hour initial, 72-hour income, and 30-day final deadlines. *Managed/Reviewed 30+ loan pipeline queue daily and proactively communicate with team personnel in all aspects of the loan process. Show less

*Managed monthly training schedule and directed workflow of 105-member team, implementing effective staff and resource management strategies in a global environment. *Planned the logistics movement of over $10 million worth of equipment and 500+ personnel from Afghanistan to the United States. *Oversaw gathering, review, and analysis of sensitive information critical to strategic planning; assessed daily activities and outcomes, presenting daily reports to senior executives.

*Key Stakeholder in program development, including coordination of daily operations for interdepartmental staff at various levels; organized team meetings and revised standard operating procedures. *Managed the ammunition accounting system (expenses and forecasting for ammunition) and handled CitiCard Government Travel Card System.

*Managed 35 personnel and ensured the operational readiness of $3 million worth of government equipment by developing comprehensive plans, delegating pertinent responsibilities, and conducting training and review meetings in support of Operation Enduring Freedom. *Led a 40-man team on 110 combat engineering missions throughout Southwestern Afghanistan by planning route selection, coaching personnel on interrelated duties, and communicating directives on mission, resulting in the safe… Show more *Managed 35 personnel and ensured the operational readiness of $3 million worth of government equipment by developing comprehensive plans, delegating pertinent responsibilities, and conducting training and review meetings in support of Operation Enduring Freedom. *Led a 40-man team on 110 combat engineering missions throughout Southwestern Afghanistan by planning route selection, coaching personnel on interrelated duties, and communicating directives on mission, resulting in the safe passage of American, British, Georgian, and Afghanistan armed forces and increased accessibility for the Afghan population. Show less

*Conducted five investigations that comprised of three Financial Liability Investigation of Property Loss (FLIPLs) cases and two Article 15-6 investigations resulting in the discovery of the respective suspects, their estimated liability/responsibility of the crimes, and proper charges based from the recommendations/findings.

*Trained in civil, mechanical, and combat engineering leadership, resulting in proper qualification for personnel supervision within the Army Engineer Corp.