● Manage operations and fulfillment for sold digital marketing projects, campaigns and custom responsive website builds; ensure complete fulfillment for all new projects and ongoing product updates across all accounts for entire division - across all Tribune markets; on time, within scope and budget. For both in-house and vendor fulfilled projects and campaigns● Lead and communicate project and campaign status with campaign analysts across multifunctional teams including strategy, design, UI/UX, development, account management and sales● Contract and Insertion Order administration and billing for entire division● Coach and lead Product/Campaign Analysts, Digital Strategists, Engineers and Account Managers on digital media service products, services and procedures● Manage external vendors for Custom website projects and fulfillment of digital marketing products● Develop and deliver progress reports, proposals, requirements documentation, and presentations● Pro-actively manage changes in project scope, identify potential risks, and devise contingency plans● Work on digital strategies for clients and follow through on defined roadmaps● Building strong relationships with clients, vendor partners and internal teams● Design and Develop client websites on in-house website platform● Occasional graphic design and logo creation; campaign and project based ● Administration, management and training of CRM/PM Work-flow system● Billing liaison between sales/account management and finance department● Participates in special projects and performs other duties as assigned

● Manage digital marketing projects, campaigns and custom responsive website builds; ensure complete fulfillment for all new projects and ongoing product updates across all Tribune Publishing markets; on time, within scope and budget● Lead and communicate project and campaign status across multifunctional teams including strategy, design, UI/UX, development, account management and sales● Coach and lead digital marketing strategists on digital marketing products and services● RFP tracking and fulfillment for Digital Services● Pre-sale contract profitability analysis● Manage monthly Digital Services billing reconciliation for all Tribune Publishing markets

● Managed mobile marketing projects; mobile site builds, mobile apps, QR, SMS, mobile media campaigns using Agile Project Management methodologies● Managed SaaS clients within the technology platform; handled technical issues, escalated to development group when needed and managed SaaS overflow projects● Led and attended client calls/meetings, took notes, developed effective timelines for projects and deliverables, created project briefs and set and managed client expectations on all projects● Worked with internal creative, strategy and technical developmental teams through the entire project life-cycle● Created training guide and trained Client Services team on technology platform and AtTask project management portal

● Enriched people’s lives through meaningful dialogue about Apple products and services● Performed needs analysis and paired each customer with the right solution to fulfill their needs● Worked closely with customers to consistently find ways to improve their ownership experience and create new promoters● Product troubleshooting, problem solving and technical support

● Led team of four sales assistants – Outside Sales – Real Estate Team● Assistant to two multi-million dollar revenue producing key real estate account executives on the San Francisco & Peninsula Territories● Processed RFP’s, I/O’s through ordering, input and coordinating proofing of real estate display and in-column advertisements with clients on a daily deadline basis● Trained new hires on Admarc- ROP advertising system, AdManager- Classified advertising system and DART- preprint advertising system● Conducted miscellaneous administrative duties including claims, adjustments, changes, weekly and period revenue reports and trends● Contributed general assistance to the Director and Manager in connection with the sales assistants and the entire Classified Advertising Division