Chad Beard Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Adelaide, Australia

Adelaide, Australia

Provided technical and managerial leadership directly to the IT Infrastructure team, while partnering with the wider Systems & Technology group.

Adelaide, Australia

• Installation, configuration, maintenance, and troubleshooting System Centre Configuration Manager environment• Installation, configuration, maintenance, and troubleshooting of Cisco Network equipment (2900/3700 Switches & 5505/5510 ASA)• Assisted with implementation of Cisco Call Manager 8.5• Endpoint and End-user administration tasks in CUCM and CUC• VC administration, TMS, VCS Expressway & MCU• Application and Network monitoring with Solar Winds Orion• Backup Exec… Show more • Installation, configuration, maintenance, and troubleshooting System Centre Configuration Manager environment• Installation, configuration, maintenance, and troubleshooting of Cisco Network equipment (2900/3700 Switches & 5505/5510 ASA)• Assisted with implementation of Cisco Call Manager 8.5• Endpoint and End-user administration tasks in CUCM and CUC• VC administration, TMS, VCS Expressway & MCU• Application and Network monitoring with Solar Winds Orion• Backup Exec creation and troubleshooting backup jobs.• Administration of MS Exchange 2007/2010 environment and Active Directory• VMware server builds and administration with vSphere Client • Racking and patching equipment as needed• Network troubleshooting in complex environments, VLAN configurations, Port Trunking, IPsec VPN Tunnels, ACL’s, NAT configure/verify and troubleshoot ACLs• Experience with TCP/IP and IP Routing, LAN, WAN designs, Switching and OSI Model• Administration of WLAN environment using Cisco 4400 Controller• Extensive experience in OSD Deployments and global SOE build.• Software updates Planning, Deployment and maintenance.• Microsoft Deployment Toolkit, WDS and PXE booting• Troubleshooting and maintain HP Server and Desktop Hardware• Resolution of software problems via desk side and remote assistance using Go to Assist, Lync and SCCM remote tools.• Group Policy enforcement using Active Directory• Windows Server 2008 – DFS, DHCP• International & Domestic Travel• Integration of acquired businesses into the Boart Longyear Network• Training and Support for Desktop Administrators in the region. Show less

Adelaide, Australia

• Active Directory administration – – creating user accounts, LAN access modification, (permissions & group memberships), Adding PC’s to the network• Windows NT administration using Server & User Manager – creating user accounts, LAN access modification, (permissions & group memberships)• Novell Administration using Console One and NetWare Admin Manager – creating user accounts, LAN access modification, (permissions & group memberships)• Remote PC support using Zenworks, Citrix &… Show more • Active Directory administration – – creating user accounts, LAN access modification, (permissions & group memberships), Adding PC’s to the network• Windows NT administration using Server & User Manager – creating user accounts, LAN access modification, (permissions & group memberships)• Novell Administration using Console One and NetWare Admin Manager – creating user accounts, LAN access modification, (permissions & group memberships)• Remote PC support using Zenworks, Citrix & Control IT• Exchange Administration (Creation/Deletion of Mailboxes, Distribution Lists; Setting of Limits and Permissions)• Monitoring and Releasing Emails using Mail Sweeper• 2nd level support for application issues such as MS Office and in-house programs• Support network printing issues including adding and removing printers on the network• Profile Rebuilds• Following up & escalating calls where required - including identifying high severity calls and making sure these are actioned by the relevant teams.• Support for 48,000 End Users.• Create documentation for the Global Knowledgebase for both procedures and resolutions when required• Provide training to new staff on procedure and practices as well as assisting them technically if required and where possible. • Ensuring Asset Management procedures are followed• Respond to general incoming customer concerns/questions and act as a liaison between the customer, suppliers, and other technical groups to resolve network and hardware problems• Approval of Change Requests Show less

Sace

Bachelor'S Degree, Information Technology