Chad Benson Email and Phone Number

Applied critical leadership skills to mentor analysts in healthcare operations.· Highly organized, forward-thinking leader who is creative in handling a challenging production environment.· Enriched business skills for team with training and development sessions to enhance their corporate proficiencies.· Works tirelessly to inspire and motivate production teams to build strong relationships with key stakeholders, along with driving cross-functional collaboration.· Reduced year… Show more Applied critical leadership skills to mentor analysts in healthcare operations.· Highly organized, forward-thinking leader who is creative in handling a challenging production environment.· Enriched business skills for team with training and development sessions to enhance their corporate proficiencies.· Works tirelessly to inspire and motivate production teams to build strong relationships with key stakeholders, along with driving cross-functional collaboration.· Reduced year over year production errors by over 85% from 2022 to 2023, while increasing productivity by 35% in 2023.· Helped launch multiple projects to enhance the overall colleague experience, along with collaborating with the teams to push forward innovation in processing and procedural guidance.· Oversaw roadmap development to aid in career progression across teams. Show less

Applied critical leadership skills to mentor analysts in healthcare operations.· Developed a culture of collaboration and innovation among a team of diverse staff and led them to successfully implement a large client-base with a high accuracy rate.· Organized, planned, and executed multi-level strategy for implementing over 150 clients over two lines of business for Medicare Part D prescription coverage.· Collaborated with cross-team partners to implement new program strategies and… Show more Applied critical leadership skills to mentor analysts in healthcare operations.· Developed a culture of collaboration and innovation among a team of diverse staff and led them to successfully implement a large client-base with a high accuracy rate.· Organized, planned, and executed multi-level strategy for implementing over 150 clients over two lines of business for Medicare Part D prescription coverage.· Collaborated with cross-team partners to implement new program strategies and create a seamless experience for staff, clients, and members.· Reduced year over year production errors by over 25% each year since 2018.· Increased productivity while managing work/life balance within team by using a flexible scheduling approach to time management. Show less

Utilized analytical and leadership skills to mentor and improve process flow in healthcare operations· Created process flow documentation for the benefits operations team that has reduced overall defects over 75% per year since 2013.· Lead the pilot projects to develop/code/test new process flow for Medicare Part D EGWP clients. These new process improvements increased production while maintaining current staffing levels.· Provided training/refresher updates to the benefits… Show more Utilized analytical and leadership skills to mentor and improve process flow in healthcare operations· Created process flow documentation for the benefits operations team that has reduced overall defects over 75% per year since 2013.· Lead the pilot projects to develop/code/test new process flow for Medicare Part D EGWP clients. These new process improvements increased production while maintaining current staffing levels.· Provided training/refresher updates to the benefits operations team as needed.· Worked as mentor to new hires to help develop the skills necessary to be successful in the benefits operations team. Show less

Utilized analytical and leadership skills to manage Healthcare Imaging projects & implementations· Created training curriculum and procedural documentation for the operations team.· Facilitated new client implementation meetings to ensure successful transition to production environment.· Developed an audit program for Operations team to measure the quality of production work

Applied advanced leadership and management skills to motivate and mentor customer service agents.· Primary responsibility is to manage a team of Customer Service Agents in a high-volume call center.· Provide feedback and coaching to new and seasoned agents on call and quality metrics.· Mentored and developed customer service agents in career progression and succession.· Allocated staffing resources to meet the needs of the customer volume spikes and trends.

Leadership role primarily responsible for facilitating new hire training and development.· Primary role responsible for coordination of training program and succession development.· Accountable for five other Training Coordinators within the restaurant’s area of operation. Facilitated monthly Training Manager Meetings to discuss program improvements and opportunities.

Leadership role primarily responsible for maintaining the efficiency of the call center and claims operations groups both domestically and abroad through proper training and mentoring.· Applied adult learning methodologies and interactive training techniques to facilitate customer service and claims new hire and developmental training classes in classroom setting as well as web-based training.· Conducted performance management, appraisals and created action plans for team members to… Show more Leadership role primarily responsible for maintaining the efficiency of the call center and claims operations groups both domestically and abroad through proper training and mentoring.· Applied adult learning methodologies and interactive training techniques to facilitate customer service and claims new hire and developmental training classes in classroom setting as well as web-based training.· Conducted performance management, appraisals and created action plans for team members to improve key performance indicators such as call metrics and schedule adherence.· Was the floor supervisor for a team of 25+ Customer Service Professionals. Handled escalated issues from members and providers.· Lead Trainer for offshore site in Mumbai, India. Show less