Chad Bethell Email & Phone Number

Sydney, New South Wales, Australia

The Systems and Application team provides management of client environments (government and private) for Microsoft products, Unix systems, Citrix, VMware & other virtualisation technologies, as well as a range of many other corporate application systems.

In the Senior Engineer role within a Managed Services Provider (MSP), I am able work with many client environments both hosted in the cloud and within their own data centres. Clients range from government to private companies in all sizes from small, medium and large environments.

During this time I was primarily helping with the design and planning for the integration of all CUNA Mutual IT services into the QBE environment to ensure complete handover and a transparent migration process

Management of the CUNA Mutual Group Australia IT Networks Team, which included the management of all IT infrastructure & core IT services.System administration of an environment of 30 Windows 2003/2008 serversProvided 3rd Level Support for Windows Server incidentsAssisted IT management with implementation of a Service Desk using ITIL FrameworkTeam Lead of Infrastructure team – 4 staff membersProviding monthly SLA reportsProviding monthly Infrastructure reportsImplementation of national VPN for 3 sites; data & VOIP.Implemented a roll-out of Windows Vista to 100+ computers including remotely based users.Performed an annual complete recovery of critical servers & applications in a DR test scenario to meet APRA requirementsPerforming annual Penetration testing to ensure the financial network is secure and meets APRA requirementsInvolved heavily with project management of Core Insurance backend SUN servers; included working with IT partners to design, implement and configure network for migration to production Implementation of VMware ESX 4.1 and migrating/upgrading all VMs from the 3.0 clusterInstallation and support of Blackberry Enterprise Server 5.0Configuration of HP Procurve network switches (VLAN, PoE)NEC PBX administration (Zeacom QMaster Call Centre administration)Perform APC UPS annual network shutdown tests to ensure all servers gracefully shutdownNetwork monitoring solution implementation and administration (Solarwinds Orion)Automated FTP Server/Client configuration/administrationMicrosoft SCCM implementation and deployment of applications/SOEWSUS 3.0 monthly deployment of patches to server/desktop PC’sMinor Unix/Solaris administration

System administration of an environment of 210+ Windows 2003 servers across multiple sites.Provided 3rd Level Support for Windows Server incidents.Microsoft Exchange 2003 administration of mailboxes across Asia-Pacific messaging environment.Implementation of Citrix PS 4.0 server environment with RSA SecureID for 500 remote users

Systems administration of all ICT services within the business ranging from desktop, server, printing and telephony.Configuring/maintaining Windows 2000/2003 servers as well as supporting users of Windows XP.Implemented a SOE for desktop/laptop systemsProvided assistance to the Network Manager with the installation of a new secure perimeter network design and firewall solution.Performed an annual complete recovery of critical servers & applications in a DR test scenario to meet APRA requirements. Completely documenting the procedures that were to used in the recovery in great depth.Performed major upgrades to the Citrix Metaframe & RSA environments

Management of the Windows Server environment (NT/2000) as well as technical support across desktop platforms Windows 98, 2000 & XPImplemented an Active Directory domain with multiple sites across Australia/NZ while co-ordinating the WAN/VPN setup.