Chad Gartner Email and Phone Number

Strategically positioned between the first line (Business) and second line of defenses (Compliance) driving Regulatory Control programs that detect, mitigate, and prevent regulatory risks by establishing, assessing and enhancing effective compliance controls (control lifelcycle). Lead risk assessments collaborating with the first and second line of defense to identify and document applicable major requirements, associated risks generated by business process execution, and appropriate controls. Provide business process management regulatory alignment and control credible challenges translating deficiencies into control enhancements and/or corrective actions.

Oversaw high risk processes for Specialty Home Preservation Single Point of Contact team (span of control 15). Team objective was to lead customers, attorneys, and estate representation to review and qualify customers for mortgage modifications, settlement offers, short sale options, and deed in lieu of foreclosure. These processes include high risk and exposure accounts with the following dispositions: active or previous bankruptcy, cease and desist, attorney representation, deceased and no surviving customer, Making Home Affordable options, Service Members Civil Relief Act, foreclosure review and alternatives, defense litigation, HOPE NOW and NACA representation accounts. Maintained and drove all team key performance indicator results and oversee regulatory compliance standards.

Responsible for managing team work flow, volume, quality, and compliance levels. Worked closely with broad scope of business partners including recovery, legal, designated business analyst and leadership to identify and solve work flow problems which include mitigating compliance risk and driving quality to meet and exceed organizational goals.

Negotiated approved treatments for delinquent customers and those with a high risk of defaulting. Communicated with and managed a book of business that averages 100 customers by applying time management and scheduling techniques while supporting team and compliance requirements. Built relationships with customer base by educating and leading them through the Wells Fargo Home Preservation options and processes. Fostered working relationships with internal partners to ensure the accuracies of each file and final solution.