Responsible for employee recruiting, employee termination, employee appraisal and disciplinary action. Resolved customer complaints and helped put together training programs for employees/supervisors/co-managers. Modified existing internal business checklist for employees/franchisees using Microsoft Word and Excel. Directly resolved open invoices with customers to eliminate account balances and provide business profit. Consistently maintained a safe environment for daycare friends and reinforced teamwork among employees by using positive reinforcement.

Resolved customer complaints and ensured that all customers received exceptional customer service. Acted as Team Leader of the Appleton store inventory team for the annual corporate inventory. Received transfer shipments from other Stein stores, nurseries and vendors. Forklift certified by Stein Gardens & Gift’s and attended Stein ADP training seminar. Consistently maintained a safe and clean store environment for customers and reinforced teamwork amongst employees by using positive reinforcement.

Started working as a Pack Leader, Receptionist, Bathing Technician, Supervisor, and Manager. Promoted to General Manager in May 2012. In Charge of employee recruiting, employee termination, employee reviews and discipline warnings. Resolves customer complaints and puts together training programs for employees/supervisors/co-managers. Created business checklists using Microsoft Word and Excel. Consistently maintained a safe environment for the dogs and reinforced teamwork among employees by using positive reinforcement.