Chad Kidd Email & Phone Number

Fresno, California, United States

Leadership: Led a diverse team of Salesforce developers, Business Analysts, apprentices, and Quality Assurance (QA) members to successfully deliver projects.Communication: Conducted daily stand-ups, one-on-one meetings, and client kickoff meetings, ensuring clear and effective communication with team members and clients.Project Evaluation: Regularly evaluated projects to identify areas for improvement and devised strategies to mitigate risks, ensuring project success.Client Management: Strategized and communicated with clients to address setbacks, scope creep, and renegotiate contract budgets as necessary, fostering positive client relationships.Project Planning: Established sprint milestones and planned project timelines effectively, ensuring timely project delivery.Stakeholder Management: Attended and led department-wide meetings with developer teams, finance, and C-suite executives, ensuring alignment with project objectives and budgets.Project Management Tools: Utilized project management tools such as Trello and Monday to monitor progress and manage project workflows efficiently.Certified Scrum Master: Leveraged CSM certification to facilitate the transition to a Scrum framework, enhancing project management practices and team collaboration.

Los Angeles Metropolitan Area

Project Management: Oversaw intricate timelines, workflow, and priorities to ensure timely and flawless execution of all creative projects.Strategic Planning: Contributed to the development of a client reporting strategy, resulting in increased marketing spend from clients due to transparency and demonstrable ROI.Process Optimization: Responsible for managing multiple complex projects and streamlining processes across workstreams to improve efficiency and productivity.Client Relationship Management: Managed client CRM integrations and DNS management, ensuring seamless communication and integration processes.Leadership: Developed team goals and strategy, designed production processes, and assigned team KPIs to optimize team performance and achieve objectives.Protocol Development: Authored CRM and Funnel testing protocol to ensure consistency and effectiveness in testing procedures.Creative Content Development: Conceptualized design content across multiple verticals to meet client needs and objectives effectively.Email Communications Strategy: Introduced a new email communications strategy for a billion-dollar client, significantly increasing client click-through rates and exceeding email delivery goals.Communication Enhancement: Directed the revamp of an email communication initiative, resulting in heightened client retention rates and enhanced email engagement metrics.

Email Marketing: Overhauled email communication program, enhancing client relationships and retaining a billion-dollar client.Design Conceptualization: Assisted in managing and conceptualizing design content to align with client needs and objectives.Brand Marketing: Specialized in marketing and promoting clients' brands and products to drive engagement and sales.Landing Page Optimization: Utilized multiple landing page software platforms to redesign client landing pages, increasing click-through rates from 2% to up to 16%.Marketo Certification: Took the initiative to gain certification in Marketo to manage growing email workload, resulting in delivering 25% more emails than contractually promised.Project Management: Promoted to Project Manager for successful implementation of email marketing strategies and exceeding client expectations.

Santa Monica, California, United States

Fulfillment Operations: Managed Fulfillment operations via Shopify, including printing labels, organizing pick-up and delivery, and meeting daily shipping deadlines.Inventory Management: Conducted weekly and monthly inventory counts of products, office supplies, and shipping materials to ensure accurate stock levels.Transition Management: Oversaw the transition of Fulfillment operations to a third-party company, including training on packing standards and protocol.Order Processing: Personally handled order processing via Cin7 and managed Shopify platform to ensure smooth operations and timely order fulfillment.Customer Service Development: Developed Customer Service standards and protocols to enhance customer experience and satisfaction.Logistics Coordination: Coordinated logistics for pick-up and delivery to ensure timely and efficient shipping processes.Communication: Maintained clear and effective communication with internal teams and external partners to streamline operations and resolve any issues promptly.

Glendale, California, United States

Customer Support: Responded to customer inquiries promptly and efficiently, providing assistance and resolving issues to ensure high customer satisfaction.Account Maintenance: Performed regular account maintenance tasks, including updating customer information and managing account logs for accurate records.Refund Analysis: Analyzed customer accounts requesting refunds, assessed eligibility based on company policies, and processed refunds accordingly.Communication: Drafted auto-response emails to communicate updated Terms of Service and protocol changes to customers, maintaining transparency and clarity.Documentation Management: Updated and created documents to ensure accurate records and streamline processes, enhancing organizational efficiency.Training Development: Developed comprehensive training protocols and manuals for new hires, ensuring smooth onboarding and proficiency in customer support tasks.Team Training: Conducted training sessions for new hires joining the email support team, guiding customer service best practices and company procedures.

Van Nuys, California

Human Resource Management: Successfully achieved call center, shipping, and human resource objectives by recruiting, orienting, training, counseling, and disciplining employees.Scheduling Administration: Administered scheduling systems, communicated job expectations, and planned, monitored, and reviewed job contributions to ensure efficient staffing.Compensation Management: Planned and reviewed compensation actions, ensuring alignment with company policies and industry standards.Policy Enforcement: Enforced policies and procedures across departments, promoting a consistent and compliant work environment.Shipping Standards Oversight: Ensured shipping standards and protocol were met, maintaining quality control and customer satisfaction.Performance Evaluation: Pulled data for monthly performance evaluations, highlighting employee strengths and addressing areas of concern to drive continuous improvement.Conflict Resolution: Handled escalated calls and resolved bank disputes promptly and effectively, maintaining positive customer relationships.Data Analysis: Prepared daily call center performance reports using Microsoft Excel, collected, analyzed, and summarized data and trends to inform decision-making and drive performance improvements.