Chad Graham Email and Phone Number
Chad Graham work email
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Chad Graham personal email
I am a successful IT leader with experience leading IT delivery services, client support, and implementation projects. I am widely recognized as a decisive, action-oriented, and results-focused savvy technology professional with a dynamic history of improving an organization’s success by building environments of alignment, efficiency, and collaboration. A few of my credentials include:■ Expertise identifying, managing, and resolving risks, proactively seeking out and capitalizing on synergies, and leading cross-functional technology partners to deliver solutions. ■ The innate ability to translate complex technical information into lay terms.■ A strong history of revitalizing failing services into successful and efficient stories.I work closely with leadership teams to ensure deliverables and drive each assignment to successful completion. I forge relationships with clients, build strong teams, and work well with all levels of management.
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Vice President Of DeliveryRiverstrong Jan 2024 - PresentDenton, North Carolina, United States
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Director Of DeliveryRiverstrong Dec 2021 - Jan 2024
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Director Of Delivery - RiverstrongGerent Dec 2021 - Present -
Account Delivery Manager -AmericasHewlett-Packard Jan 2011 - Dec 2021Denton, NcIn my current role, I lead onsite IT services for customers within North and South America, overseeing 200+ direct reporting employees. I customize solutions to fit short- and long-term needs of clients. I prioritize customer requests, identify growth opportunities, and create cost reduction strategies. I facilitate cross-functional meetings with developers and business Subject Matter Experts (SMEs) to design solutions, align project deliverables, and expedite deliveries. I develop forecasts and present status updates to senior leaders and key stakeholders. I also manage vendors and resources. My key accomplishments include:■ Developed and implemented cost reduction strategies, reducing costs by $1.2M and realizing 2.4M overall savings.■ Transformed multiple failing delivery engagements into success stories.■ Earned high customer satisfaction scores several consecutive years for providing superior service. -
Ito Service Delivery ManagerHewlett-Packard Apr 2007 - Jan 2011Denton, NcIn this position, I directed a team of 30+ contractors tasked with deploying a global onsite model for 50 high profile customers in the North American region. I led projects from scope through delivery, managing associated contracts, budgets, and vendors. I also ensured adherence to SOWs, BPOs, and SLAs. My key accomplishments include:■ Reduced failing SLAs from 8-hour response time to 15-minute response and 5-day resolution to 8-hour resolution time.■ Maintained perfect CSAT for 5 consecutive years.■ Built a standard delivery model adopted organization-wide by Hewlett-Packard.■ Appointed lead in resolving all customer service escalations.■ Created and integrated new workflows to streamline efficiencies and team output.
Chad Graham Skills
Chad Graham Education Details
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Computer Science
Frequently Asked Questions about Chad Graham
What company does Chad Graham work for?
Chad Graham works for Riverstrong
What is Chad Graham's role at the current company?
Chad Graham's current role is VP of Delivery| Client Services | Leader | Technical Service Delivery Expert.
What is Chad Graham's email address?
Chad Graham's email address is ch****@****hpe.com
What schools did Chad Graham attend?
Chad Graham attended Alfred State College - Suny College Of Technology.
What skills is Chad Graham known for?
Chad Graham has skills like Account Management, Operations Management, Resource Management, Team Management, It Service Management, Erp, Service Delivery, Team Leadership, Cross Functional Team Leadership, Outsourcing, Itil, Process Improvement.
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