Chad Larson Email & Phone Number

United States

Duluth, Minnesota Area

Covid-19 job eliminated

• Managed company operations, including staff hiring, training, development, scheduling and supervisory development for claims, billing & eligibility and customer service
• Maintained up-to-date on business operations and reporting positive and negative impacts
• Was responsible for over 40 monthly, quarterly and yearly performance guarantees
• Responsible for up to 13 monthly Service Level Agreements with our key customer
• Work collaboratively with internal and external stakeholders across Quality, Recruitment, Privacy, Documentation, Training; became adept at working within Human Resource policies and procedures
• Led corporate initiatives such as NPS, Employee Survey, and World Class Quality

Duluth, Minnesota Area

• Supervised teams of 15 - 30 customer service professionals
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service

Duluth, Minnesota Area

• Managed complex transactional and emotional customer situations promptly and professionally
• Read, analyzed and interpreted complex procedures/regulations while drafting general correspondence to team
• Communicated effectively with groups of customers and employees to recommend solutions to common problems

Duluth, Minnesota Area

• Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently
• Answered an average of 75 calls per day by addressing customer inquiries and solving problems
• Developed reputation as an efficient service provider with high levels of accuracy by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Duluth, Minnesota Area

Duluth, Minnesota Area

Duluth, Minnesota Area