Chad Linder Email & Phone Number

Plano, Texas

Provide support and troubleshooting for Oracle BRM billing systemAssist the production support team by helping troubleshoot production issues related to configuration and code problemsMonitor applications for problems; resolve these problems as they ariseWrite and run SQL queries to pull customer and billing data for analysisUse Jira to coordinate with the engineering and development teams to analyze and provide steps for identifying and fixing bugs and data issuesWork Service Now ticket queue that contains customer issues that can’t be resolved by the Care team.Approve change requests and coordinate data and defect fixes, configuration changes, and deployments with engineering and software development teamsDocument support and troubleshooting procedures for production systemsHighlight areas of improvement for development and business teams for ongoing projectsGenerate and provide month-end financial reports to the business users for review

Richardson, Texas

Technical lead for the month-end billing process responsible for generating usage and adjustment data files, loading the usage and adjustment data to customer accounts in BRM, creating billing reports, generating, sorting and printing customer invoicesDeploy code and make configuration changes to applications and servers in production and QA environmentsCoordinate execution of bill run activitiesGenerate and provide month-end financial reports to the business users for review.Manage custom “home grown” configuration management and deployment software for code and configuration changes.Complete work orders, defect fixes, and configuration changes for production and QA environments using Remedy ticketing systemResolve issues with customer payments not being applied as expected, invoices not displaying correct cycle charges, usage data aggregations for multiple products by customer accountDesign and create new plans/deal/products, as well as update existing products in BRM to meet client-defined services and offerings to the customer baseProvide integration support and trouble-shooting for Oracle BRM billing systemAutomation of manual billing processes and highlighting areas of improvement for the development team and business for ongoing improvement projectsCreate detailed documentation for bill run activities and instructions to improve efficiency of the billing process, greatly reduce number of errors, and allow for cross-training of future support personnel

Atlanta, Ga Frisco, Tx

Oracle BRM billing system code deployments, configuration changes, maintenance, and support.Installation, configuration, optimization of Oracle BRM in production and QA environmentsInstallation, configuration, optimization of Portal Radius AAA in production and QA environmentsManage nine functional, four reporting, one development, and one performance environments. This includes managing multiple release branches of code and different configurations for each environment and determining different test needs for each evironmentCompile, build, and deploy java web application packages for internal and external customers on WebLogicInstallation, configuration, and deployment of web packages on Cisco SESM 3.2.1 web serverConfigure IP-Sec/VPN tunnels for sending secure authentication data between T-Mobile’s corporate network and external partnersWork closely with DBA team to facilitate SQL database backups, restores, and copies to various QA environmentsManage seven unique SQL databases in each QA environment including user access, login management and permissions, and data integrityCreate and execute SQL scripts to maintain data integrity after a production database is restored to a QA environment. This includes scrubbing private customer data, changing customer logins for generic login testing, deleting of non essential tables to reduce the size of the database, etc.Monitor QA applications and server hardware for problems; resolve these problems as they ariseComplete work orders, defect fixes, and configuration changes for QA and productionMaintain SLA agreement with QA and development groups for software deployments, work orders, defect fixes, etc.Assist application support team by helping troubleshoot production issues related to configuration and code problemsDocument QA environment changes and code baselines for configuration management purposesDevelop best practices for managing multiple environments

Greater Atlanta Area

Install/configure Solaris OS on Sun WorkstationsInstall/configure Oracle client on Solaris and NT workstationsImport, export, and maintain Oracle database instancesInstallation and configuration of the database and application serversConfigure the Billplex client and administer the billing systemTroubleshoot operational and environmental issuesProvision customers, set up rate plans, and run bill trips

Irving, Tx

Maintain client/server network of 150 users including peer to peer printing, maintaining static IP addresses, troubleshooting hardware/software issues via phone/email/in person, and troubleshooting LAN/WAN issuesCreate NT and Exchange user accountsView and analyze event logsVerify stored procedures completed successfullyUse NT disk administrator to maintain storage spaceCreate distribution lists in Exchange 5.0Create user accounts in SQL Security Manager 6.5Setup ODBC connections from workstations to Oracle databasesConfigure and maintain a Raptor firewall to prevent Internet abuseSelect and purchase workstations and printersInstall and configure APC smart-UPS power supplies on NT serversMaintain network infrastructure and record changes in technical documents and diagrams