Dave Gibson Email & Phone Number

Toronto, Ontario, Canada

Pickering

Reporting directly to the Oshawa/Peterborough District Operations Coordinator responsible for completing tax returns for clients • Assisted first year tax preparers• Communicated effectively and regularly with clients, staff and district management• Transmit tax returns to CRA Service Center once clients tax were completed

Pickering

Reporting directly to the Oshawa/Peterborough District Operations Coordinator responsible for planning, managing and execution of the Sears Pickering and HUB Pickering office locations. • Provided support and assistance to first / multiple years tax preparers• Trained tax preparers on new government regulations and processes • Distributed marketing materials near assigned site location before and during tax season• Used software to collect and submit statistical reports in a timely and accurate manner • Communicated effectively and regularly with staff and district management• Ensured staff followed continual changing processes throughout the tax season• Setup office computers and communication equipment in store fronts and temporary locations• Transmit tax returns to CRA Service Center once clients tax were completed• Scheduled Staff work hours and dealt with client complaints

Toronto, Ontario, Canada

Reported directly to the Manager of Information Technology – Service Delivery – Technology, responsible for planning, managing and execution of servers, storage devices and associated software ensuring four nines (99.99) availability within all Hallmark Canada locations and managing infrastructure projects. Resolve production outages within a timely fashion minimizing corporate downtime. • Coordinated and collaborated with IP Communications Administrator and Database Administrator to develop strategies for server/storage solutions and implementations• Planned, executed and managed VMware vSphere virtual environments • Planned and managed 40+ Window servers ( 2000, 2003, and 2008 R2) covering key infrastructure functions as antivirus, printing, DHCP, WINS, FTP, SFTP, reporting , EDI• Planned, implemented and maintained corporate backup strategy using IBM Tivoli Storage Management software • Planned and implemented server and storage upgrades, on time and within budget. Worked with external vendors, prepared proposals and assisted in vendor selection.• Performed procurement activities for Information Technology division (Request for Appropriation and Purchase orders using the ARIBA system)• Maintained System Center Configuration Manager (SCCM) environment• Planned, implemented and maintained corporate Symantec endpoint end user and server computing protection strategy• Planned, implemented and maintained Tomax POS register and backoffice environment for corporate and franchisee stores including image creation and deployment• Prepared monthly status report for management on server performance• Planned and tested disaster recovery strategy for servers and storage platforms • Responsible for second level support for 300+ user community• Covered second level support for POS to corporate and franchisee stores on a 7 x 24 hour basis• Provided first level support for server and storage platforms on a 7 x 24 hour basis

Toronto, Ontario, Canada

Reported to the Manager of Information Centre, managed of team of 7 first level, second level and co-op Service Desk Technicians supporting Hallmark internal / sales staff as well as corporate stores with a budget of $400K• Initiated and executed all aspects of staffing including recruitment, coaching and counselling, attendance and performance reviews, developed work schedules covering core business hours and needs• Managed deployment of computer resources to the user community • Governed software management including licensing for user community• Administered and reported Customer relationship evaluations and reported findings to management • Introduced the ITIL processes to the Service Desk and I.T. Management• Planned and implemented SAP/Traversity POS systems to corporate stores • Managed relationship with IBM to rollout deployment of Point of Sale (POS) systems to corporate stores• Performed 2nd level support for POS on a 7 x 24 hour basis

Toronto, Ontario, Canada

Reported to the Manager of Technical Support, responsible for planning, managing and execution of mainframe, peripherals and software ensuring four nines (99.99) availability. Resolved production outages and minimized corporate downtime.• Installed and maintained IBM z/VM, and IBM z/VSE operating systems and associated third party software o Keymaster ( Data entry software )o EPIC ( Tape management software )o FAQS/PCS ( Job Scheduling software )o BIM/ALERT for VSE and CICS ( File Security software )o TMON ( CICS Online Monitoring software )o Easytrieve + ( Programming language ) o CBLVCAT ( Catalog Listing and File Tuning software)o CSP ( IBM online programming language for CICS )o SQL/DS ( For both the VM / VSE platforms - Known today as DB2 )• Hardware configuration of IBM devices ( Tape drives, printers, screen controllers )• Installed and maintained DEC VMS operating system ( Hardware and software )• Maintained Order entry / inventory system on a Telxon PTC701 / 710 hand held units• Performed program updates to PTC701/710 units using TCAL software as well as updating DEC system in order to utilize in-house Crownlink application• Installation and Support of MSA/GEAC payroll package• Performed EDI support using GENTRAN VSE software• Provided 7 day x 24 hour support for Mainframe systems

Toronto, Ontario, Canada

Reported to the Manager of Systems Development, responsible for the analysis, development, coding and maintenance of Hallmark Finance systems. Resolved production outages and minimized corporate downtime.• Developed and maintained Hallmark Financial and Billing systems using COBOL, RPGII, and Easytrieve Plus programming languages• Developed and maintained online applications using CSP online program language• Developed first SQL/DS application for Hallmark• Developed and updated project documentation ( Feasibility study, Design documents, Test plans) using Systems Development Life Cycle project methodology• Team player for Payroll conversion project to MSA (now known as GEAC).o Planned, developed and tested employee master file conversion to MSA o Planned, developed and tested pension system conversion to MSAo Programmed and tested Time Ticket Front end systemo Provided support for MSA application and associated in-house systems• Provide 5 day x 24 hour support for Hallmark systems

Project Management Certificate, Project Management

Certificate In Computer Programming (Computer Systems)

Computer Programming And Analysis ( Co-Op )