Dave Gibson Email & Phone Number

Toronto, Ontario, Canada

Pickering

• Reporting directly to the Oshawa/Peterborough District Operations Coordinator responsible for completing tax returns for clients
• Assisted first year tax preparers
• Communicated effectively and regularly with clients, staff and district management
• Transmit tax returns to CRA Service Center once clients tax were completed

Pickering

• Reporting directly to the Oshawa/Peterborough District Operations Coordinator responsible for planning, managing and execution of the Sears Pickering and HUB Pickering office locations.
• Provided support and assistance to first / multiple years tax preparers
• Trained tax preparers on new government regulations and processes
• Distributed marketing materials near assigned site location before and during tax season
• Used software to collect and submit statistical reports in a timely and accurate manner
• Communicated effectively and regularly with staff and district management

Toronto, Ontario, Canada

• Reported directly to the Manager of Information Technology – Service Delivery – Technology, responsible for planning, managing and execution of servers, storage devices and associated software ensuring four nines.
• Coordinated and collaborated with IP Communications Administrator and Database Administrator to develop strategies for server/storage solutions and implementations
• Planned, executed and managed VMware vSphere virtual environments
• Planned and managed 40+ Window servers ( 2000, 2003, and 2008 R2) covering key infrastructure functions as antivirus, printing, DHCP, WINS, FTP, SFTP, reporting, EDI
• Planned, implemented and maintained corporate backup strategy using IBM Tivoli Storage Management software
• Planned and implemented server and storage upgrades, on time and within budget. Worked with external vendors, prepared proposals and assisted in vendor selection.

Toronto, Ontario, Canada

• Reported to the Manager of Information Centre, managed of team of 7 first level, second level and co-op Service Desk Technicians supporting Hallmark internal / sales staff as well as corporate stores with a budget of.
• Initiated and executed all aspects of staffing including recruitment, coaching and counselling, attendance and performance reviews, developed work schedules covering core business hours and needs
• Managed deployment of computer resources to the user community
• Governed software management including licensing for user community
• Administered and reported Customer relationship evaluations and reported findings to management
• Introduced the ITIL processes to the Service Desk and I.T. Management

Toronto, Ontario, Canada

• Reported to the Manager of Technical Support, responsible for planning, managing and execution of mainframe, peripherals and software ensuring four nines (99.99) availability. Resolved production outages and minimized.
• Installed and maintained IBM z/VM, and IBM z/VSE operating systems and associated third party software o Keymaster ( Data entry software )o EPIC ( Tape management software )o FAQS/PCS ( Job Scheduling software )o.
• Hardware configuration of IBM devices ( Tape drives, printers, screen controllers )
• Installed and maintained DEC VMS operating system ( Hardware and software )
• Maintained Order entry / inventory system on a Telxon PTC701 / 710 hand held units
• Performed program updates to PTC701/710 units using TCAL software as well as updating DEC system in order to utilize in-house Crownlink application

Toronto, Ontario, Canada

• Reported to the Manager of Systems Development, responsible for the analysis, development, coding and maintenance of Hallmark Finance systems. Resolved production outages and minimized corporate downtime.
• Developed and maintained Hallmark Financial and Billing systems using COBOL, RPGII, and Easytrieve Plus programming languages
• Developed and maintained online applications using CSP online program language
• Developed first SQL/DS application for Hallmark
• Developed and updated project documentation ( Feasibility study, Design documents, Test plans) using Systems Development Life Cycle project methodology
• Team player for Payroll conversion project to MSA (now known as GEAC).o Planned, developed and tested employee master file conversion to MSA o Planned, developed and tested pension system conversion to MSAo Programmed.

Project Management Certificate, Project Management

Certificate In Computer Programming (Computer Systems)

Computer Programming And Analysis ( Co-Op )