Kevin S. Email & Phone Number

Kansas City, MO, US

Remote

• Perform quality review of prepared tax returns and customer interactions.
• Analyze prepared tax returns for completeness, accuracy, and adherence to standards.
• Write detailed evaluations for agent use guiding them on required corrective steps when needed.
• Coach tax preparers 1:1 on how to correct inaccuracies.
• Analyze telephone and chat customer interactions for completeness, accuracy, and adherence to standards.
• Write specific evaluations for manager use in assessing… Show more Perform quality review of prepared tax returns and customer interactions.

Kansas City, Missouri Area

• Ready approximately 500 national and global telecommunications professionals to expertly use new asset management system.
• Partner as learning expert with cross-functional team of business owners, software developers, and subject matter experts in development of system requirements and testing of system performance.
• Analyze user stories and test cases to plain training program that meets business objectives and learner needs.
• Develop interactive and engaging instructional… Show more Ready approximately 500 national and global telecommunications professionals to expertly use new asset management system.
• Develop interactive and engaging instructional materials including online courses and illustrated step-by-step job aids.
• Facilitate knowledge transfer and skill development in classroom and virtual settings using PowerPoint presentations and hands-on activities in a collaborative environment.

Kansas City, Missouri Area

• Ready approximately 200 customer care agents to deliver competent and caring service at new contact center.
• Facilitate training on customer service protocols, policy and procedures, and software applications.
• Evaluate individual learner performance against training objectives and deliver 1:1 coaching when needed.
• Supervise assessments.
• Monitor training effectiveness through use of surveys.

Kansas City, Missouri Area

• Ready approximately 100K Tax Professionals, company field leaders, and franchise owners to expertly deliver tax preparation services.
• Partner as learning and client service expert with cross-functional teams of business owners, project managers, legal advisors, and subject matter experts to develop and deliver projects to meet business priorities.
• Lead project teams of learning developers, tax researchers, editors, and e-learning developers in designing, developing, and delivering… Show more Ready approximately 100K Tax Professionals, company field leaders, and.
• Lead project teams of learning developers, tax researchers, editors, and e-learning developers in designing, developing, and delivering quality learning materials end-to-end on time and on budget, creating visually.
• Analyze learner needs, design and develop content aligned to instructional design principals, energizing learner, generating meaning, and preparing learner to perform.
• Develop learning solutions in variety of formats including textbooks, workbooks, instructor guides, on-line courses, videos, podcasts, and learning aids.

Master Of Science - Ms, Leadership And Management

Bachelor Of Arts - Ba, Political Science, French