Chad Evans Email & Phone Number

Loganville, Ga, Us

Macon, Georgia, United States

Alpharetta, Georgia, United States

Lead developer for internal .NET web and software applications serving multiple operations centers and management. Directly interfaced with key stakeholders on new and existing projects to gather and assess requirements for the design and development of databases and front-end user interfaces to fulfill the required and desired expectations. Performed as Team lead and SME for Cisco Unified Connection Manager (CUCM) and Cisco Unity Connection (CUC) voicemail maintenance and moves, adds, and changes for remote network centers serving multiple large-scale customers with diverse IPT environments and requirements. • Inherited responsibilities for the development and rollout of dozens of scheduled and ad-hoc VB.NET reporting applications which initially contained multiple inefficiencies. Wrote SQL stored procedures and refactored older reports in C#, utilizing multi-threading and OOP principles to minimize code redundancies and to optimize overall report efficiency, resilience, and dependability, dramatically reducing run time and delivery from several hours to just minutes in many cases. Further gained efficiencies by deploying reporting applications to the data center and scheduled regular tasks to automate reports which were previously generated manually.• Spearheaded the design, development, and implementation of an SQL database and web-based tracking application to gather data, calculate, and report on the time required to work certain types of telephony tickets, as well as provide valuable information to the departmental IPT engineers.• Assumed developer responsibilities and served as the single point of contact for multiple internal web applications and respective SQL Server databases supporting a multitude of functions within the organization.• Developed dozens of web applications, dashboards, and scheduled reports for mid- and C-level management, automating multiple processes and eliminating hundreds of hours previously spent manually performing these tasks.

Provided second-level support for Nortel Meridian and CS1000 switches across Verizon's footprint, including troubleshooting and resolving PBX faults, and determining the severity of a problem based on a variety of custom solutions.• Developed a Python application to interface with a backend Microsoft SQL Server database and with the network center users' local modems to establish out-of-band connectivity to the remote telephony equipment. Automating this dialing operation greatly increased departmental productivity and efficiency.• Supervised a 20-engineer operations center serving as team lead and subject matter expert on the team’s systems and processes. Consulted with all levels of management on center procedures and staffing, conducting new-hire interviews, training, and operational process development and improvement.• Implemented continuous process improvement strategy for Network Operations Center (NOC) via training and operational procedure enhancements, constantly seeking gains to efficiency in overall center productivity.

Alpharetta, Georgia, United States

Provided first-level support on Nortel Private Branch Exchange (PBX) switches via remote Network Operations Center.• Served as administrator and center expert for Iris alarm management system, requiring in-depth knowledge of SQL database and Microsoft Server.• Generated reactive trouble tickets and troubleshot various PBX trouble alarms reported from switches throughout the US and Canada via the Iris alarm management system.

Dallas, Texas, United States

Installed and maintained Nortel PBX systems and peripheral equipment for multiple customers throughout Dallas/Fort Worth. Served as the point of contact for executives to discuss and guide their current telecommunications needs and future strategies.• Advocated for and joined a small team of telecommunications technicians who traveled to New York, NY after the September 11th, 2001 attack on the World Trade Centers to provide emergency telecommunications support for several affected businesses downtown, including City of New York offices. Installed multiple PBX systems and phones to bring communications back online during a tumultuous time for the city. Highly commended and awarded for our expeditious, professional, and selfless service.

Dallas-Fort Worth Metroplex

Determined telecommunications needs for seven hospitals and several doctors' office buildings in the Dallas/Fort Worth area including cabling, phones, voicemail, and PBX hardware and software. Recommended telecommunications development and installation plans for dozens of new construction and building upgrade projects.• Moved, added, changed, oversaw maintenance, and troubleshot phone, voicemail, and cabling solutions.

Master Of Science - Ms, Data Science

Bachelor Of Science (Bs), Information Technology, 3.96

Associate Of Arts (Aa), General Studies