Chad May Email & Phone Number

Asheville, NC

Cary, North Carolina, United States

Managing end to end process to ensure scheduled work is performed in accordance with contractual obligations and compliance due dates. Providing reports on progress, actions, gaps, and best practices. Presenting progress and actions steps with management and other internal and external partners. Monitor engagement milestones to ensure on-time completion.

Cary, North Carolina, United States

• Coordinated the dispatch of Education Workforce Solutions clinical resources to ensure the timely delivery of EWS products to customers. This involved managing call handling, confirming appointments and promptly.
• Collaborated closely with cross-functional teams to ensure a seamless and positive customer experience throughout their interactions with the company.
• Monitored and managed customer requests and system compliance, ensuring equipment readiness for customer training.
• Provided support to on-site customer-facing personnel to meet diverse customer expectations at various stages of the system's lifecycle.
• Facilitated cross-functional communication and awareness of customer needs among internal stakeholders, minimizing unintended conflicts and negative impacts on customer operations.
• Leveraged business systems such as SAP, Service Edge scheduling software, etc to ensure the delivery of services in a timely manner.

Boone, North Carolina, United States

• Submit and process a daily average of 33 Work Orders through the AiM Work Order System
• Reconcile all 17 Purchasing Cards for University Housing Facilities team monthly
• Lead implementation of 18 KeyPER Security key boxes across campus in Residential spaces.
• Setup software for campus.
• Created policies and procedures for new key distribution systems
• Train 100+ staff and students on key policies and Keyper boxes by presenting to groups, and developing written guides

Columbia, South Carolina Metropolitan Area

• Coordinated and oversaw the housing application process, room selection, room changes, and accuracy of supporting technology systems and databases for the 6000 on-campus residential spaces
• Formulated, interpreted, and implemented housing procedures and policies that supported educational, DEI, and programmatic aspects of communities
• Implemented StarRez software, processes, and policies
• Managed marketing and recruitment for 21 residential communities
• Liaised between Faculty-Led Principals and Housing partners
• Planned out occupancy for 6000+ residential spaces on-campus

Columbia, South Carolina Area

• Coordinated service delivery and office operations by serving as the primary point of contact for various housing partnerships leading to high levels of customer satisfaction
• Researched and responded to complex inquiries from students, parents, and campus partners to provide or clarify information on Housing & Residence Life services, options, programs, policies, or procedures.
• Managed daily correspondence including telephone follow-up or targeted calling, e-mails, and in-person inquiries pertaining to prospective students
• Assisted with the coordination of all occupancy, usage, and reporting efforts for University Housing
• Formulated, strategized, and send out communications to students and parents regarding both current and future housing needs
• Recruited, hired, trained, and supervised a staff of 100 students working in various areas of the Housing department

Waco, Texas Area

• Managed a geographic territory with approximately 3,000 students from point of inquiry to final matriculation
• Completed application files for review, prepared recommendations to admissions committee
• Planned, implemented, and hosted travel to high schools and college information programs including local group events and territory events
• Managed daily correspondence including telephone follow-up or targeted calling, e-mails, and in-person inquiries pertaining to prospective students
• Developed an action plan and progress reports for initiatives in the annual enrollment plan
• Trained and developing new admissions counselors

Waco, Texas Area

• Oversaw reservation process for Baylor Line Camp, an extended orientation program
• Led department website content management
• Created and distributed frontline emails to all campers and prospect students
• Coordinated logistics for Line Camp and Orientation meals, transportation, and room reservation needs for events on-campus and off campus
• Budgeted and audited end of summer expenses utilizing Microsoft Excel and university software
• Selected, trained, and supervised student office assistants to provide quality front line customer service to all students and families of new students

Served in the following leadership positions: President (2015), Vice President (2014), Judicial Board (2014-2015), Diadeloso Tournaments Coordinator (2015), Alumni Relations (2014), Intramural Chair (2014), and Chaplain (2013)Responsibilities included: - Organized and helped coordinate major campus events and activities, including: Homecoming events.