Responsible for developing and implementing their Information Technology strategy and tactics. Provides user support services, technical support, troubleshooting, and individual and group training for computer operations in Blount County Schools. Performs hardware and software installation and maintenance, network administration, Security Administration, procurement and inventory of automation equipment. Accomplishments:• Installed the ticket management system Spiceworks to improve productivity, reporting and proper recording of time worked on projects• Extensive knowledge of Google apps, Chromebooks and IPad• Increased productivity with Spiceworks, Teamviewer and PDQ DeployFamiliar with many educational tools such as ck12.org• Successful ESXI 6 migration with san installation. It took us from 6 older esxi 5 servers to 2 esxi 6 servers in an HA Ckuster.

Responsible for developing and implementing their Information Technology strategy and tactics and leading the IT team and outside contractors. Accomplishments:• Successfully migrated 50 Physical/Hyper-V servers to VMWare ESXI 5.5 in only 3 weeks• Successful migration of 2008 DC to 2012 DC and configured a cluster• Cleaned up and improved the ticket management system (Jira) to improve productivity, reporting and proper recording of time worked on projects• Successful coordination of Migration team from Rackspace to Amazon AWS• Extensive knowledge of Google apps, Chromebooks and IPad• Familiar with many educational tools such as ck12.org

Provides user support services, technical support, troubleshooting, and individual and group training for computer operations in the Defender office. Assists with hardware and software installation and maintenance, network administration, Security Administration, procurement and inventory of automation equipment. The ACSA also assists with the preparation of technical and user documentation including automation plans.Accomplishments:• Improved end user satisfaction by updating and streamlining the Lotus email client.• Implemented a computer imaging system using smart deploy and dramatically decreased the turn around time for new pc installs• Took control of our company website saving the company a good sum of money• Introduced new and creative ideas to assist in litigation and trial presentation.• Migrated our servers to VMWARE ESXI 5.5• Lead Computer Forensic Investigator/Expert with a high rate of success on cases • Took lead on network overhaul project including designing and implementing a Windows Server 2008 environment• Took charge of network security, I maintain all patches and security policies and procedures• Successful in interpreting Forensic reports and assisting legal staff on a wide variety of cases• Successful Federal Audits of our computer systems

Analyze and design new servers and storage systems. Maintain WAN Networks utilizing vpn and t1 utilities. Optimize LAN using performance reports and monitoring applications in 24x7 environment. Monitor and document network devices. Manage backups for 2 terabytes of data. Implement TCP/IP core networking services using Windows 2003, DHCP, and DNS. Support remote locations with VPN over T1. Maintain Citrix Presentation Server and all citrix clients. Analyze and Monitor Network and Server Security. Manage system wide inventory system. Supervise Information Systems Analyst. Accomplishments:• Streamlined successful install and integration of new network systems from the ground up.• Initiated multiple technical projects that improved performance and business functionality.• Performed key role in providing local engineering support during network upgrade project, dramatically reducing operational costs.

Install and monitored LAN/WAN Networks for all local and remote locations throughout the city. Installed NEC telephony system. Implemented T-1 circuits between municipal center and remote locations. Supported remote users using vnc, zenworks and remote desktop. Maintained Novell Netware, Zenworks and Groupwise servers. Assists with procurement and installation of network equipment including, SAN, Switches, Routers, and Servers. Virtualized servers using VMware Server and VMware Converter.Accomplishments:• Developed new solutions to improve regular weekly backups.• Upgraded and replaced computer/network systems for new schools. • Managed over 2000 pc’s and more than 10 remote locations.• Improved efficiency by implementing virtualization and imaging of desktop pc’s. • Implemented remote access via SSL portal.• Consistently finished projects on or ahead of scheduled completion date.