Chad Murdock Email & Phone Number

Greater Omaha Area

Blair, Ne

Planned, optimized, and implemented service solutions that improve performance of Cardinal Health supply chain

Omaha, Ne

• Directed a staff of 24 employees and operations of the surgical case cart and supply area at The Nebraska Medical Center by providing outstanding customer service and efficiently increasing cost effectiveness by implementing best-practice procedures for case cart build, delivery, return and inventory care, order and replenishment.• Partnered closely with hospital staff and the surgery department to ensure service levels for supply delivery critical to patient care by supporting process improvements initiated by Cardinal Health or The Nebraska Medical Center.

Omaha, Ne

• Managed a team of 19 individuals that picked, packed and shipped medical supplies to numerous hospitals/doctor offices in the four-state area.• Successfully implemented a new Voice-to-Pick solution that increased the team’s pick efficiency by 24% while maintaining exceptional customer service by eliminating internal DPMO (defects per million opportunities) to our customers. Open dialogue and feedback between my team accounting for a majority of positive process improvement ideas and solutions.