Collections Specialist
Current• Contacts delinquent account holders by telephone, mail, or in person in an attempt to establish two-way communication• Meets with account holders in the office, listens empathetically to reasons account has fallen behind, and analyzes accounts to determine what payment arrangement best helps customer meet the obligation• Enters on-line notes in customer accounts to reflect new payment arrangement commitments as well as updated customer address, work or references• Verifies customers information offered on credit applications for all new sales• Calculates amount of debt and funds available to plan method of payoff and estimated time for debt liquidation• Evaluates customer records and makes recommendations concerning collecting or closing accounts based on payment history and customer contacts• Collects funds from customers and post them to accounts